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Infobip is excited to share that global AI-first cloud communications platform Infobip has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Communications Platform as a Service. In Infobip's view, this recognition reflects what the company has spent 20 years building: a communications platform that stays focused on what customers actually need and evolves as markets change.
Infobip named a Leader in 2026 Gartner Magic Quadrant for Communications Platform as a Service.
Recognition comes as Infobip marks its 20th year of operations.
Infobip believes shift to agentic AI represents most significant transformation in customer communications history.
Infobip's technology reaches over seven billion mobile devices across 6 continents.
Company has 10,000+ connections of which 800+ are direct operator connections.
Infobip is focused on enabling and accelerating AI adoption as an AI-first company.
Silvio Kutić, CEO and Co-Founder of Infobip, said: "After 20 years, we've learned that the companies that endure are those that stay focused on their customers and don't chase every trend. We believe that being named a Leader in the Gartner Magic Quadrant for CPaaS is a validation of our vision and the way we work with our customers: we listen, we execute, and we build in ways that give our customers choices."
As Infobip marks its 20th year of operations, the company thinks the shift to agentic AI represents the most significant transformation in customer communications in our history. Infobip believes enterprises need a partner that empowers them to move from campaigns and rigid workflows to autonomous, goal-driven interactions, while retaining the openness and flexibility to adapt as the technology evolves.
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey, with AI as the driving force of innovation. Through a single, natively built platform, Infobip delivers omnichannel engagement, identity, user authentication and contact centre solutions that help businesses and partners overcome the complexity of consumer communications while driving growth and increasing customer loyalty. Infobip's technology has the capacity to reach over seven billion mobile devices in 6 continents connected to over 10,000+ connections of which 800+ are direct operator connections.
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