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Grafana Labs, the company behind the open observability cloud, has announced that it has signed a strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to accelerate adoption of open observability on AWS. The five-year agreement deepens technical and go-to-market alignment, helping customers more easily adopt, migrate, and scale open observability on Grafana Cloud so teams can see, understand, and act on data across their AWS environments.
Grafana Labs signed a five-year strategic collaboration agreement (SCA) with AWS to accelerate open observability adoption on Grafana Cloud.
The collaboration deepens technical and go-to-market alignment, enabling customers to scale observability across AWS environments with reduced friction.
Key innovations include Grafana Assistant for AI-driven troubleshooting, Adaptive Telemetry for cost control, and full-stack open observability unifying metrics, logs, traces, and events.
Grafana Labs will leverage AWS programs and funding, including AWS credits and participation in the ISV Workload Migration Program (WMP) to support customer migrations.
Customers can transact in AWS Marketplace, simplifying procurement and adoption.
More than 25 million users and 7,000+ customers, including Anthropic, Bloomberg, NVIDIA, and Microsoft, trust Grafana Labs for observability.
As software-led businesses move faster and operate at greater scale, the need to turn signals into action across increasingly complex systems has become urgent. Cloud-native architectures, distributed workloads, and growing data volumes are raising the bar for observability while increasing pressure on teams to deliver reliability, performance, and efficiency without adding operational overhead. Through deeper technical and go-to-market collaboration, Grafana Labs and AWS aim to reduce friction for customers, accelerate time to value with AI, and provide greater flexibility through open standards and open ecosystems.
"By deepening our collaboration with AWS, we're accelerating how customers adopt and scale Grafana on AWS," said Ash Mazhari, VP of Corporate Development, Grafana Labs. "This agreement allows us to collaborate more effectively with AWS, while reducing barriers for customers through marketplace access, migration support, and investments in education and community. Together, we're helping organizations gain faster, more actionable insights from their observability data as they grow in the cloud."
Through this agreement, Grafana Labs will continue to deliver industry-leading innovation to customers, including AI capabilities designed to simplify operations and reduce cognitive load.
Grafana Assistant, an AI-powered capability, helps teams move from signal to action faster by simplifying investigation, guiding troubleshooting, and reducing cognitive load so engineers spend less time querying data and more time fixing real problems. The platform also introduces Adaptive Telemetry, a feature designed to help customers control telemetry costs and reduce operational overhead by aligning observability spend with value.
The platform delivers full-stack, open observability that brings metrics, logs, traces, and events together across AWS environments, breaking down silos and helping teams understand complex systems faster. As part of the collaboration, Grafana Labs plans to leverage AWS programs and funding to support customer adoption and growth, including AWS credits to help new customers get started and transact in AWS Marketplace. Grafana Labs will also participate in AWS ISV Workload Migration Program (WMP) initiatives to help customers migrate to Grafana's fully hosted observability solution on AWS, enabling teams to offload operational complexity while scaling observability across metrics, logs, and traces.
"Our ability to deliver reliable healthcare operations technology depends on clear, actionable visibility across our entire AWS environment," said Oren Lion, Director of Software Engineering at TeleTracking. "By unifying our telemetry within Grafana Cloud, we've established centralized visibility that spans our AWS-native resources and proprietary services, effectively expanding our capacity to monitor critical workflows. The integration—now enhanced by AI-driven insights from Grafana Assistant—significantly reduces our Mean Time to Resolution (MTTR) by accelerating the transition from initial alert to root-cause identification. This deepened collaboration between Grafana Labs and AWS gives us the confidence to scale our observability alongside our cloud footprint, ensuring our technology continues to support clinicians in delivering exceptional patient care."
This collaboration underscores the value of Grafana Labs and AWS working together to provide flexibility and unlock greater business value for customers across industries. By reducing barriers to adoption and providing comprehensive migration support, the partnership aims to help organizations focus less on managing observability infrastructure and more on delivering exceptional customer outcomes.
"Grafana Cloud on AWS empowers organizations to operate complex systems at scale with the observability they need," said Allison Johnson, Director of Americas Technology Partnerships, AWS. "Through AI-powered insights that eliminate noise, seamless procurement via AWS Marketplace, and comprehensive migration support, customers can focus less on managing observability infrastructure and more on delivering exceptional customer outcomes."
About Grafana Labs
Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale, enabling organizations to see, understand, and act on all their disparate data so they can move at the speed of their ambitions. Today, more than 25 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,400+ team members across 40+ countries, and we're backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital.
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