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Genesys has announced plans to make its Genesys Cloud platform available on the AWS European Sovereign Cloud, an independent cloud region designed specifically for Europe. As a launch partner, Genesys aims to be among the first experience orchestration providers on this sovereign infrastructure, offering organizations greater flexibility to deploy AI-powered solutions while meeting stringent data sovereignty, residency, and regulatory requirements in the European Union.
Highly regulated industries—such as government, financial services, healthcare, and critical infrastructure—face increasing pressure to modernize customer, citizen, and employee experiences while adhering to strict controls over data location, access, and operational independence. Concerns about extraterritorial legislation and vendor dependencies often delay AI and digital initiatives. The AWS European Sovereign Cloud deployment enables organizations to overcome these barriers, delivering innovation without sacrificing compliance or control.
Genesys Cloud’s comprehensive compliance framework aligns with global standards (SOC 2 Type 1, ISO/IEC 27001, 27017, 27018, 27701) and European regulations (GDPR, DORA, BSI C5). By offering a sovereign option, Genesys empowers enterprises to confidently advance AI-driven orchestration, agentic operations, and personalized experiences while maintaining transparency, trust, and regional oversight.
This expansion reinforces Genesys’ commitment to flexible, future-proof deployment models that support secure, scalable AI adoption across regulated environments worldwide.
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
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