CCC Intelligent Solutions Inc. (CCC), a leading cloud platform provider for the P&C insurance economy, has introduced CCC Pay Workflow, the collision repair industry’s first employee-facing pay management tool. Launched on June 23, 2025, this solution addresses pay-related challenges by enhancing transparency and streamlining payroll processes, aiming to improve technician retention and operational efficiency.
CCC Pay Workflow is the first pay management tool for collision repair.
Integrates with CCC ONE Mobile app for real-time paysheet access.
Reduces pay disputes and administrative burdens for managers.
Enhances technician retention by addressing pay-related stress.
Features a centralized dashboard for managers to track requests.
Supports seamless pay adjustments without workflow disruptions.
CCC Pay Workflow tackles a critical issue in the collision repair industry: technician retention. Pay-related stress, often caused by confusion over hours worked or discrepancies, creates friction and disrupts productivity. By integrating pay tracking into the CCC ONE Mobile app, technicians gain real-time visibility into their paysheets, allowing them to flag issues and request adjustments directly from their repair bay, minimizing downtime.
"CCC Pay Workflow is easy to use and very straightforward. My techs don’t have to dig for paysheet information, it’s a tap or two and it’s done,” said Robert Nunez, manager of Rainbow Paint & Body Inc. in Miami, FL, an early user of CCC Pay Workflow. "Payroll has gotten easier for me and my techs don’t have to completely stop what they’re doing to ask questions about their pay. I’ve noticed an overall reduction in pay-related questions and an increase in mobile app adoption.” Managers benefit from a centralized dashboard to review, approve, and track requests, ensuring consistency and transparency.
“CCC Pay Workflow brings together the needs of employees and managers in one simple, digital experience,” said Mark Fincher, vice president of product management at CCC. “Shops are looking for ways to retain talent and reduce unnecessary disruptions. With CCC Pay Workflow, technicians can understand what they’ll be paid before payday, and managers can respond to their related requests more efficiently so everyone can stay focused on getting customers back on the road following an accident.” The tool addresses the industry’s labor shortage by reducing payroll-related friction, fostering trust, and supporting a stable workforce.
Built to integrate with the CCC ONE platform, CCC Pay Workflow leverages existing tools used by over 35,000 businesses in the P&C insurance ecosystem. This seamless integration ensures that shops can adopt the solution without overhauling their workflows, enhancing efficiency while maintaining focus on repair quality and customer satisfaction.
CCC Pay Workflow marks a significant step in modernizing collision repair operations. By addressing pay-related challenges with a digital, transparent solution, CCC Intelligent Solutions empowers shops to improve technician satisfaction and operational efficiency, ultimately enhancing the repair experience for customers.
CCC Intelligent Solutions Inc. (CCC), a subsidiary of CCC Intelligent Solutions Holdings Inc. (NASDAQ: CCCS), is a leading cloud platform provider for the multi-trillion-dollar P&C insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. The CCC Intelligent Experience (IX) Cloud™ platform, powered by proven AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes and personalized experiences that just work. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
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