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Caylent, an AWS Premier Tier Services Partner specializing in cloud modernization and AI integration, has expanded its executive leadership by appointing Jane Gibson as Chief Customer Officer (CCO). With over 20 years of experience in customer success and enterprise transformation, Gibson’s role will center on unifying Caylent’s customer strategy and enhancing value delivery in an increasingly AI-centric world.
Caylent names Jane Gibson as Chief Customer Officer to lead customer outcomes.
Gibson brings 20+ years of experience in customer success and enterprise services.
She will focus on using AI to optimize service delivery and enhance innovation.
Previously VP at Salesforce, she led AMERs Practices and strategic enterprise programs.
Her appointment supports Caylent’s growth as a top AWS Premier Tier Services Partner.
Caylent aims to elevate long-term value and trusted customer relationships at scale.
Jane Gibson's appointment as CCO underscores Caylent’s commitment to delivering excellence across its growing portfolio of customers. In her new role, she will oversee strategic customer leadership and portfolio CTOs, with a focus on enhancing outcomes for organizations ranging from startups to global enterprises.
Gibson brings a customer-first mindset deeply aligned with Caylent’s values. Her tenure at Salesforce—as VP, AMERs Practices, and previously SVP of Salesforce Industries & Solutions at Traction on Demand—equipped her with expertise in scaling services organizations and delivering unified cross-functional collaboration.
"Joining Caylent is an exciting opportunity to contribute to the evolution of the fastest growing dedicated AWS partner and drive even greater impact across our portfolio of customers," said Gibson. "I'm deeply aligned with Caylent's customer-first mindset and look forward to amplifying it by using AI to enhance outcomes and transform service delivery through smarter tools and processes."
As AI continues to transform the enterprise landscape, Caylent’s investment in customer-facing leadership aims to support organizations in adapting to emerging technologies with confidence. With Gibson’s guidance, Caylent plans to deepen strategic adoption and streamline the customer experience across its offerings in cloud infrastructure, application development, and AI enablement.
"We're excited to welcome Jane to the team—she brings a deep understanding of the innovation and customer focus that define Caylent," said Val Henderson, President and Chief Revenue Officer. "Her proven experience scaling customer-facing teams in high-growth enterprise tech, along with her focus on driving strategic adoption and long-term value, will help accelerate our mission to empower more organizations through AI."
Gibson’s appointment marks a key milestone in Caylent’s continued evolution as a leading cloud and AI services provider, reinforcing its mission to deliver future-ready solutions through close, innovation-driven partnerships.
As an AWS Premier Tier Services Partner, Caylent is shaping the future where AI transforms industries responsibly and with excellence. We help companies build the solutions they need to succeed in today's market while enabling organizational evolution to thrive in a rapidly changing technology landscape. Our AI-enabled delivery methodology combined with our deep AWS experience turns our customers' ideas into impact, faster.
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