TimeShark, a leading voice AI platform for the hospitality industry, has announced a strategic integration with OpenTable. This partnership allows OpenTable customers using TimeShark to fully automate customer phone calls, handle reservations seamlessly through AI-powered voice technology, and enhance overall operational efficiency by managing calls 24/7.
Quick Intel
TimeShark's Voice AI platform now integrates directly with OpenTable.
The integration automates reservation creation, modification, and confirmation via phone.
Restaurants can manage customer calls at any hour, reducing missed reservations.
TimeShark has helped clients reduce missed calls by up to 85%.
The AI captures 25% more confirmed reservations and event inquiries.
The partnership aims to free staff to focus on in-person guest service.
Seamless Reservation Management Through AI
The core of the integration enables a direct connection between TimeShark's conversational AI and the OpenTable reservation system. When a guest calls a restaurant, they can check availability or make changes to a booking through a natural, on-brand voice experience. This process happens automatically, allowing the restaurant to capture bookings outside of business hours and ensure no call goes unanswered.
Driving Measurable Operational Benefits
This partnership extends TimeShark's proven benefits to the OpenTable ecosystem. The platform has already handled millions of calls, demonstrating an ability to reduce missed calls by up to 85% and capture 25% more confirmed reservations and private event leads through its automated booking flows. By integrating with a leader in restaurant tech, TimeShark offers a scalable solution to improve guest satisfaction without increasing staff overhead.
Enhancing the Guest and Staff Experience
The primary value proposition is the enhancement of service on both sides of the counter. By automating routine phone inquiries, restaurant staff are freed from the phone to focus on delivering superior in-person hospitality to guests dining in the establishment. Simultaneously, potential guests receive instant, 24/7 service, leading to a more efficient booking process and higher conversion rates for the restaurant.
The integration between TimeShark and OpenTable represents a significant step in the automation of restaurant operations. By bridging the gap between voice communication and reservation management, the partnership provides a powerful tool for restaurants to increase revenue, optimize staff deployment, and deliver a consistent, modern guest experience.
About TimeShark
TimeShark is a voice AI platform built for modern hospitality. TimeShark answers calls, automates reservations, and routes event and catering inquiries — reflecting each brand's unique tone of voice and operating rules, 24/7. Trusted by restaurants across the U.S., TimeShark helps teams save time, reduce missed calls, and deliver consistent guest experiences at scale. Learn more at timeshark.ai.
About OpenTable
OpenTable, a global leader in restaurant tech and part of Booking Holdings, Inc.(NASDAQ:BKNG), helps more than 60,000 restaurants worldwide fill 1.9 billion seats a year. OpenTable's world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
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