TeamViewer has launched TeamViewer Intelligence, a suite of AI-powered features designed to streamline IT support workflows. Announced on July 2, 2025, in Göppingen, Germany, this innovation enhances efficiency for IT professionals and field technicians through real-time automation and actionable insights.
TeamViewer CoPilot, a core component of TeamViewer Intelligence, embeds a contextual AI assistant within remote support sessions. IT agents can interact with CoPilot to access device data, diagnose issues, generate resolution workflows, or automate tasks like opening Task Manager or pulling system logs. This seamless integration eliminates the need to switch tools, enabling rapid troubleshooting. As Mei Dent, Chief Product & Technology Officer at TeamViewer, stated, “With TeamViewer Intelligence, we’re embedding AI directly into support workflows, so teams don’t need to switch tools or break focus to get help.”
Session Insights and Analytics provide IT leaders with automated documentation and actionable data. Each support session is summarized with smart tags and step-by-step resolution records, facilitating faster handovers and consistent knowledge sharing. Built-in dashboards offer visibility into metrics like issue types, resolution times, and workload distribution, helping teams identify recurring problems and optimize performance. These tools reduce manual effort, improve service quality, and enhance scalability for high-volume service desks.
Beyond IT support, TeamViewer Intelligence extends its AI capabilities to field operations through Assist AR. This feature automatically transcribes and summarizes remote video assistance calls, enabling service technicians and deskless workers to document interactions quickly while maintaining compliance. By streamlining documentation, Assist AR ensures uninterrupted workflows, enhancing productivity for distributed teams managing industrial or field-based tasks.
TeamViewer Intelligence marks a significant advancement in digital workplace solutions, empowering IT and field teams with AI-driven tools to resolve issues faster and operate more efficiently. Available as add-ons to TeamViewer Corporate and Tensor licenses, these features position TeamViewer as a leader in AI-enhanced IT support and remote connectivity.
TeamViewer provides a Digital Workplace platform that connects people with technology – enabling, improving and automating digital processes to make work work better.
In 2005, TeamViewer started with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 660,000 customers across industries rely on TeamViewer to optimize their digital workplaces - from small to medium sized businesses to the world's largest enterprises - empowering both desk-based employees and frontline workers.
Organizations use TeamViewer's solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance - leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis and the rise of new technologies, TeamViewer's solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction.
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