Revin has announced a partnership with Vertex Service Partners to deploy its AI voice and SMS platform across Vertex’s national network of residential roofing and exterior service brands. The rollout integrates Revin’s omnichannel AI agents into Vertex’s operations to automate lead response, improve appointment scheduling, and ensure faster, always-on customer engagement across voice, SMS, and email channels.
Vertex Service Partners operates a large network of residential roofing and exterior service brands across the United States, where speed of response directly impacts revenue conversion. With thousands of homeowner inquiries flowing in, timely engagement is critical to securing appointments and closing jobs.
Revin’s AI voice and SMS agents now handle inbound and outbound communications for Vertex, responding to new leads in seconds and ensuring homeowners receive immediate engagement regardless of time or volume.
According to Vertex, the system ensures that no customer call or message goes unanswered, even during peak demand or after business hours, significantly improving responsiveness across the organization.
"In the roofing business, responding to customers quickly is of paramount importance," said Josh Churnick, Chief Marketing Officer of Vertex Service Partners. "When homeowners need their roof repaired or replaced, it's usually a very time-sensitive issue. Revin gives us the ability to engage every homeowner in real time, around the clock, and book appointments directly into our system. That is a major advantage in how we serve our markets."
Revin’s platform integrates voice, SMS, and email into a unified engagement system, allowing customer conversations to continue seamlessly across channels.
The AI agents are embedded within Vertex’s ServiceTitan environment and are configured to match each brand’s operational workflows, including scheduling logic, service areas, qualification rules, and product offerings.
Key capabilities include:
This omnichannel approach ensures that every homeowner interaction is captured and progressed without manual intervention delays.
In the initial months of deployment, Revin’s AI agents have engaged thousands of homeowners for Vertex, with reported average response times under two seconds. The system operates continuously, handling both inbound inquiries and outbound follow-ups.
Vertex noted that the AI system has become a core part of its customer engagement strategy, improving lead conversion rates and reducing missed opportunities during high-demand periods.
"Revin isn't just keeping pace with our team, it's adding efficient performance where we previously had gaps," said Churnick. "It engages our customers in seconds, books them faster, and ultimately keeps us extremely busy. We've tried just about every tool out there, and Revin is the first that feels like a true extension of our team."
Revin’s platform is tailored for residential service operators including roofing, HVAC, plumbing, electrical, and home improvement businesses. Each deployment is customized to reflect the operational structure of the client, ensuring AI agents align with real-world business processes.
The system is supported by a forward-deployed engineering model, where dedicated AI engineers work directly with customers to configure workflows, optimize scripts, and refine performance over time.
"Vertex is exactly the kind of operator Revin was built for," said Quinn Litherland, Founder and CEO of Revin. "They are a fast-moving, high-volume business where speed to lead, follow-up, and operational consistency directly impact revenue. AI is not about replacing great teams. It is about making sure no opportunity falls through the cracks, and giving sales teams more time to focus on serving homeowners."
Revin is the AI voice and SMS platform for residential service operators, with an omnichannel suite spanning voice, SMS, and email. Purpose-built for HVAC, plumbing, electrical, roofing, remodeling, and home improvement businesses, Revin’s AI voice and SMS agents answer calls and texts in seconds and meet every customer where they are, extending to email so no opportunity is missed. Revin helps operators increase revenue, reduce operational burden, and ensure customer opportunities are never missed. With a forward-deployed model that pairs every customer with dedicated AI engineering support, Revin delivers enterprise-grade automation configured to each operator’s real-world workflows.
Vertex Service Partners is a residential roofing and exterior services platform launched by Alpine Investors in 2023. Through a portfolio of established regional brands operating across the United States, Vertex delivers roof replacements, repairs, siding, gutters, windows, and related exterior work for homeowners. Combining a sales-driven model, deep insurance-restoration expertise, and a commitment to operational excellence, Vertex partners with leading technology platforms to scale performance and deliver exceptional homeowner experiences.
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