Natterbox, an AI-powered contact center provider, has launched AI Assistants and AI Agents, fully integrated with the world’s leading CRM platform, to revolutionize customer service. Announced on July 10, 2025, in London and Washington, these tools handle over 70% of routine customer queries and automate end-to-end tasks, reducing costs and enabling human agents to focus on high-value interactions that drive customer loyalty and business growth.
Natterbox introduces AI Assistants and AI Agents for contact centers.
Handles 70% of routine queries, like FAQs and order status checks.
AI Agents manage tasks such as refunds and appointment scheduling.
Eliminates call queues and provides 24/7 support across voice, SMS, WhatsApp.
Integrates with CRM, automating data entry and delivering coaching insights.
Early adopters report handling 1,000 more calls monthly with AI tools.
Natterbox’s AI Assistants manage up to 70% of routine customer inquiries, such as FAQs and order status checks, while AI Agents handle complete tasks like processing refunds, scheduling appointments, and canceling orders without human intervention. “This is a critical shift in the contact center industry. Human agents should not be wasting time and talent answering basic questions and resetting passwords,” said Neil Hammerton, CEO and Co-Founder at Natterbox. This automation reduces call queues and operational costs, allowing businesses to scale support across voice, SMS, and WhatsApp channels without increasing headcount.
The platform’s AI is trained to detect cues like keywords or emotional signals, ensuring seamless escalation to human agents when needed. Queries are routed to specialized agents with a summary, preventing customers from repeating themselves. By automating repetitive tasks like password resets, AI Assistants free human agents to tackle complex issues, enhancing efficiency and job satisfaction. “By integrating the AI Agents into our existing Natterbox platform, we’ve been able to answer and successfully handle 1,000 more customer calls every month,” said a representative from early adopter We Buy Any Home, highlighting the platform’s impact on optimizing customer service.
Natterbox’s AI Assistants and Agents can be trained using simple resources like a website or PDF, enabling rapid deployment without complex data transformations. An intuitive drag-and-drop workflow setup integrates seamlessly with existing routing frameworks, minimizing reconfiguration efforts. The platform also builds on Natterbox’s AI Advisor, which automates post-call summaries, updates CRM records, and provides live coaching insights, ensuring all call data is logged automatically for accessibility and accuracy. This scalability and integration make it a practical solution for businesses seeking efficient, AI-driven contact center operations.
Natterbox’s AI Assistants and AI Agents mark a significant advancement in contact center technology, offering a scalable, CRM-integrated solution that enhances customer experiences and operational efficiency. By automating routine tasks and empowering human agents, Natterbox enables businesses to deliver faster, smarter service, positioning them to thrive in the evolving customer service landscape.
Natterbox is the AI-powered contact center platform redefining how Salesforce-first businesses connect with customers. Drawing on 15+ years of contact center expertise, we help leading organizations to effortlessly incorporate AI into their contact center operations and seamlessly blend AI with their contact center workforce to deliver optimal customer experiences.
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