Eyekandy, a global leader in immersive commerce, launched the Sales Ambassador™, a groundbreaking AI-powered digital human designed to transform retail by delivering personalized, human-like sales interactions across all shopping channels. This innovative solution aims to boost conversions, reduce returns, and enhance customer trust without increasing headcount.
Launched May 8, 2025, by Eyekandy in London.
AI digital human offers 24/7 sales guidance online, in-store, and on social media.
Features instant-on integration, multilingual support, and augmented reality (AR) experiences.
Drives conversions, upsells, and reduces returns with personalized recommendations.
Seamlessly integrates with existing eCommerce and retail infrastructure.
Demo available at eyekandy.com.
The Sales Ambassador™, unveiled in a May 8, 2025, press release, goes beyond traditional chatbots by replicating the expertise and charisma of top sales reps. “Imagine deploying your most persuasive, knowledgeable salesperson to every product page, every store aisle, and every shopper’s pocket,” said Joe Golden, Product Director at Eyekandy. It delivers real-time product guidance, upselling, and brand storytelling across web, mobile, social, and in-store kiosks, turning passive browsing into confident purchases.
Unlike conventional automation tools, the Sales Ambassador™ uses hyper-intelligent AI to understand individual shopper needs, offering tailored recommendations and AR experiences that mimic in-store interactions. Its plug-and-play deployment supports most languages and integrates seamlessly with existing retail systems, ensuring immediate commercial impact.
24/7 Personalized Guidance: Engages shoppers across all touchpoints with human-like interactions.
Multilingual Support: Communicates fluently in most languages, broadening global reach.
AR Integration: Enhances shopping with immersive product visualizations.
Upselling Intelligence: Drives higher sales through real-time product matching and storytelling.
Return Reduction: Helps shoppers choose the right products, minimizing returns.
Scalable Deployment: Instant-on integration for eCommerce platforms, in-store kiosks, and social media.
Eyekandy, founded as a leader in AR and digital content production, has a history of innovative retail solutions, including the 2018 Point & Place AR platform adopted by Walmart and Currys. The Sales Ambassador™ builds on this legacy, aligning with 2025 retail trends emphasizing human-like AI and immersive experiences. Salesforce’s 2025 report notes that 75% of retailers see AI agents as critical for competitiveness, while 76% of customers prefer branded, personalized interactions.
The solution competes with platforms like Salesforce’s AI agents and NinjaCat’s marketing AI, but its focus on scalable, multilingual, AR-enhanced sales interactions sets it apart. Posts on X praise the Sales Ambassador™ for its potential to redefine retail engagement, though some express concerns about replacing human jobs, reflecting broader AI adoption debates.
The Sales Ambassador™ addresses key retail challenges, including the $761 billion returns problem, by ensuring shoppers make informed purchases. Its ability to operate 24/7 without additional staffing costs offers significant savings, particularly for high-traffic eCommerce platforms. Early adopters, including brands like Bacardi and retailers like Euronics, demonstrate Eyekandy’s proven track record.
Retailers can explore the solution at eyekandy.com, where live demos showcase its capabilities. As retail evolves toward AI-driven, personalized experiences, the Sales Ambassador™ positions Eyekandy as a pioneer in immersive commerce, potentially reshaping how brands engage customers globally.
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