Zoom Communications, Inc. announced new agentic AI capabilities for its AI Companion on July 9, 2025, aimed at boosting productivity by integrating with 16 third-party apps, including ServiceNow, Jira, Asana, and Box. The Custom AI Companion add-on, priced at $12 per user per month, extends functionality across platforms, while core enhancements are included at no extra cost for paid Zoom Workplace licenses.
Zoom AI Companion integrates with 16 third-party apps, including ServiceNow, Jira, Asana, and Box.
Custom AI Companion add-on ($12/month) enables cross-platform meeting summaries and custom avatars.
Core AI Companion features include real-time call queries, voice recording for in-person meetings, and agenda creation.
Enhances workflows for sales, project management, document collaboration, and recruiting.
Supports third-party platforms like Google Meet, with Cisco Webex integration coming soon.
Drives efficiency for small businesses, consultants, and educators with automated tasks.
Zoom’s AI Companion now connects with 16 third-party apps, enabling users to manage tasks without leaving Zoom Workplace. “With Zoom AI Companion’s agentic skills, users will see a significant productivity boost,” said Smita Hashim, chief product officer at Zoom. Key integrations include:
ServiceNow and Zendesk: Streamline service ticket resolution and CRM updates for sales and service teams.
Asana and Jira: Update project statuses, assign tasks, and set deadlines directly from Zoom.
Box, Microsoft OneDrive, Google Drive: Access, generate, or summarize documents during meetings (some features pending full launch).
Workday: Expedite recruiting and onboarding with job and candidate profile summaries.
These integrations reduce manual effort and app-switching, enhancing efficiency across workflows.
The Custom AI Companion add-on, available for $12 per user per month, extends AI capabilities to third-party platforms like Google Meet, with Cisco Webex support upcoming. It offers:
Cross-Platform Summaries: AI-generated meeting summaries for third-party platforms.
Custom Avatars: Create personalized video clips via Zoom Clips for multilingual communication.
Customizable Summaries: Choose from 11 templates to tailor meeting summaries.
Expanded Knowledge: Connect Google Drive and other data sources via AI Studio for richer insights.
This add-on benefits small businesses, consultants, and educators by automating tasks like project updates in Asana or CRM record updates, saving time for strategic work.
Included at no additional cost with paid Zoom Workplace licenses, new core features include:
Real-Time Call Queries: Ask AI Companion about call details or past conversations.
Voice Recorder: Transcribe and summarize in-person meetings.
Meeting Agenda Creation: Build tailored agendas using templates or past meeting data.
Document Summaries: Summarize text-based documents shared in Zoom Team Chat.
Accessible Meeting Assets: Share summaries, transcripts, and recordings via Zoom Calendar.
These enhancements streamline onboarding, agenda creation, and meeting follow-ups, boosting collaboration across teams.
Zoom’s agentic AI advancements position it as a central hub for business operations, reducing communication silos and enhancing productivity. From sales professionals updating CRMs to educators creating tailored student summaries, the AI Companion empowers diverse users. Integration with platforms like ServiceNow and Jira ensures seamless workflows, while document collaboration via Box and others drives efficiency.
Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.