x-hoppers, an AI-powered retail communications platform developed by Wildix, has launched its fully embedded agentic AI suite across all deployments. This innovative solution, designed to streamline operations, reduce theft, and enhance customer experiences, empowers frontline retail staff with real-time, hands-free capabilities, transforming brick-and-mortar retail through autonomous, voice-activated workflows.
x-hoppers introduces GDPR-compliant agentic AI suite for retail operations.
Enables hands-free tasks like restocking, theft reporting, and promotions.
Reduces operational costs by up to 30% with real-time AI workflows.
Used by Heron Foods in 25 stores, improving collaboration and safety.
Unifies online and in-store customer experiences with AI-driven insights.
No-code platform allows customizable workflows for store-specific needs.
The x-hoppers agentic AI suite shifts retail from reactive to autonomous operations, allowing staff to perform tasks like flagging low stock, reporting theft, or accessing customer promotions via voice commands through wireless headsets. Graham Dixon, x-hoppers CTO, says: “Brick-and-mortar retail depends on fast decisions, clear communication and seamless service. Our agentic AI amplifies that impact across every level by compounding the entire experience. From frontline staff using their voice to take instant action, to back office teams gaining real-time insights, to customers receiving faster, more personalized service, every layer benefits.” According to Gartner, such agentic AI could resolve 80% of common customer service issues by 2029, potentially cutting operational costs by 30%.
x-hoppers bridges online and in-store experiences by leveraging AI to unify digital and physical touchpoints. The platform’s AI assistant provides staff with real-time access to customer data, such as purchase history or preferences, enabling personalized service without leaving the store floor. Customers benefit from consistent interactions across channels, as the system captures behavioral cues from digital platforms and integrates them into in-store workflows. This ensures seamless handoffs and enhanced service quality, whether customers engage online or in-person.
Built with privacy at its core, x-hoppers’ agentic AI ensures full GDPR compliance, avoiding biometric tracking and using a transcription engine decoupled from large language models. Its modular, no-code configuration studio allows retailers to tailor workflows to specific store needs, ensuring scalability and ease of deployment. This privacy-focused approach makes x-hoppers a trusted solution for retailers operating in regions with stringent data protection regulations, such as the European Union.
Heron Foods, a British supermarket chain, has adopted x-hoppers across 25 stores, with plans to expand to all new and refurbished locations. The platform has streamlined checkout troubleshooting, automated ticket logging, and enhanced theft detection through AI-enabled computer vision. Jon Newson, Head of Information Technology, Heron Foods, says: “x-hoppers has been a game-changer from the previous technology used in stores at Heron Foods. After a successful proof-of-concept, around 25 stores now use the technology, with every new and refurbished store adopting it. The headsets extend functionality beyond our previous solution, improve team collaboration on the floor, enhance customer experience with prompt service and increase colleagues’ sense of safety on the shop floor.” These improvements have significantly reduced shrinkage and boosted operational efficiency.
The x-hoppers agentic AI suite positions retailers to thrive in a competitive landscape by empowering staff, enhancing security, and delivering superior customer experiences. With its scalable, privacy-first design, x-hoppers is redefining retail communications for the modern era.
Launched in 2024 in the UK, US, France and Germany, x‑hoppers is an AI‑powered retail communication platform designed to improve store operations, security, and customer experience. By integrating wireless headsets, smart call points and AI‑driven theft detection, x‑hoppers helps retailers optimise in‑store communication and reduce shrinkage. Wildix’s UC retail solution is now trusted by leading retailers, including Holland & Barrett, Heron Foods, House of Spells and Tenby Stores, with more brands joining as demand for smarter, AI-driven in-store connectivity and security continues to rise.
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