Wildix, a global leader in Unified Communications as a Service (UCaaS), has launched Wilma AI, an embedded agentic AI teammate designed to enhance business communication. Integrated across the Wildix ecosystem, Wilma AI streamlines workflows by providing context-aware, autonomous support, enabling teams to communicate more effectively and focus on high-value tasks.
Wildix has introduced Wilma AI, a cutting-edge communication specialist powered by its proprietary agentic AI framework. “Wilma represents the next step in how teams work alongside AI, reliably, securely and without friction,” said Emiliano Tomasoni, Chief Marketing Officer at Wildix. Launched on July 3, 2025, Wilma AI is now active across the Wildix ecosystem, transforming everyday interactions into intelligent, real-time execution. This follows the company’s rollout of agentic AI capabilities in May 2025, which marked a shift toward autonomous, context-aware workplace support.
Wilma AI is fully embedded in Wildix’s UCaaS solutions, including x-bees for sales teams, x-hoppers for retail, and Collaboration 7 for business operations. The AI assistant listens, understands context, and performs tasks such as summarizing calls, updating systems, routing requests, and surfacing relevant information. By automating high-frequency tasks like scheduling and FAQs, Wilma ensures seamless communication across voice, chat, SMS, and WhatsApp, reducing operational friction and enhancing productivity.
Unlike traditional AI tools, Wilma AI leverages Wildix’s agentic AI framework to make independent decisions while aligning with a company’s tools, tone, and workflows. This enables real-time automation of tasks like call routing and follow-ups, maintaining full context across interactions. For example, the Valencian Football Federation uses Wilma to handle thousands of fan inquiries during peak events, reducing the need for year-round staffing. This capability helps businesses scale efficiently while maintaining high customer satisfaction.
Wilma AI offers strategic advantages by enhancing productivity and data intelligence. Its codeless, modular design ensures easy integration without disrupting operations, while native privacy controls address compliance needs in regulated industries like healthcare and finance. According to Gartner, agentic AI could resolve 80% of customer service issues by 2029, cutting operational costs by 30%. Wilma positions Wildix as a leader in this transformation, delivering measurable ROI through streamlined workflows and smarter communication.
The launch of Wilma AI solidifies Wildix’s commitment to revolutionizing business communication with AI-driven UCaaS solutions. By embedding intelligent automation across its platform, Wildix empowers organizations to stay connected, agile, and competitive, setting a new standard for workplace collaboration in the AI era.
Wildix is a global Unified Communications as a Service (UCaaS) provider, offering voice, video, messaging and automation tools that help businesses collaborate more effectively. With a 100% channel-first model and deployments across more than 135 countries, Wildix serves fast-moving organizations in retail, healthcare, education and beyond.
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