Calix, Inc. announced today that Velocity Network (VNET Fiber) is investing in Calix Agent Workforce™ Cloud on the AI-native Calix One™ platform to accelerate revenue growth while lowering operational expense (OPEX). Building on their legacy of winning residential and business markets through the strength of differentiated subscriber experiences, the provider is now also deploying SmartMDU™ to further advance their growth. This strategy builds on 15 years of leveraging the Calix platform and SmartLife™ to earn a Net Promoter Score℠ (NPS®) of 87.
VNET Fiber achieves 660% residential subscriber growth with Calix platform.
NPS of 87 with nearly 10% ARPU lift year-over-year.
133% of annual SMB subscriber goal achieved in 2026.
Deploying SmartMDU to expand into multi-dwelling unit market.
Investing in Calix Agent Workforce Cloud for secure agentic AI.
Calix One platform built with over $2 billion investment over 15 years.
With SmartHome™, VNET Fiber achieved 660 percent residential subscriber growth in just over two years and a nearly 10 percent average revenue per user (ARPU) jump year-over-year through personalized, value-based offers built on a secure residential managed service. By deploying SmartBiz™, VNET Fiber has already achieved 133 percent of their annual SMB subscriber goal for the year, outperforming targets year over year since 2024 while giving small businesses a fully managed way to secure and operate their networks at scale.
VNET Fiber is now advancing to the next phase of their success: expanding to serve MDUs while adopting secure agentic capabilities with the Calix One platform. With SmartMDU, VNET Fiber is extending a proven growth strategy into a high-opportunity market, enabling residents to benefit from the same experience-led approach that has driven their single-family residential and business subscriber growth. At the same time, Agent Workforce Cloud will help the VNET Fiber team proactively identify expansion opportunities and service issues while lowering OPEX. Supported by agentic workflows, VNET Fiber teams can stay focused on delivering exceptional experiences.
Brad Wiertel, chief operating officer at VNET Fiber, stated: "We are competing with legacy providers and winning because we move faster, stay local, and deliver more value through managed services. We have gone all-in with Calix because Calix One scales with us and gives us a clear path to lead with secure agentic AI. We are using it now to continue our aggressive growth goals, remove friction, and operate more proactively—all while delivering the local experiences that our subscribers love."
Michael Weening, president and chief executive officer at Calix, added: "Agentic is creating a once-in-a-generation opportunity for service providers. The winners will use AI securely to transform operations, accelerate experiences, and create a competitive advantage that scales. Building on their success across residential, business, and now MDU, VNET Fiber continues the visionary leadership that has kept them competitive and defined their success for the last 15 years. Their decision to embrace agentic capabilities early reinforces what we are seeing across the industry: Experience-led strategies amplified by agentic workflows are becoming the winning playbook."
Calix customers can access the Calix AI Leadership Playbook, explore the award-winning "AI Academy" in Calix University, or register for upcoming Calix Customer Success webinars. These resources help service providers transform their operations and accelerate experiences to compete and win in any market.
About Calix
Calix, Inc. is an AI platform company that enables service providers to transform their operations and accelerate delivery of differentiated experiences—so they can compete and win in the markets and communities they serve. Through the AI-native Calix One platform, service providers can securely and privately activate agentic AI alongside their human teams to acquire new subscribers, grow existing subscriber revenue, and build loyalty across residential, business, municipal, and MDU markets. More than 1,200 customers of all sizes leverage the Calix One platform, which has evolved over 15 years at an investment of more than $2 billion.
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