Visium Technologies, Inc. today announced that its wholly owned operating subsidiary, ConnexŪS Ai, has launched ATHENA, its unified AI agent platform for Voice, Email, and Chat designed for organizations operating in highly regulated and audit-sensitive environments. ATHENA enables enterprises to deploy AI-powered Virtual Representatives ("V-Reps") through configuration rather than software development.
Configuration-driven deployment using administrative console with tabs, toggles, workflows, and policy controls.
Unifies Voice, Email, and Chat under single operational intelligence layer with shared knowledge base.
Prepaid wallet model via Stripe with usage-based pricing; no seat licenses or long-term contracts.
Includes immutable audit logging and ingestion-layer redaction for PII protection.
Early deployment at iPower Technologies: call completion rates increased from 20% to 55.2%; average handle time decreased from 8-12 minutes to 1 minute 58 seconds.
Visium's own IR operation runs on ATHENA with voice concierge "Jeeves" and email rep "Penelope."
The platform was engineered specifically for operators that require compliance, traceability, operational continuity, and multi-channel consistency across customer interactions.
Unlike many conversational AI systems that rely heavily on custom development or fragmented channel architectures, ATHENA unifies Voice, Email, and Chat operations under a single operational intelligence layer and shared enterprise knowledge base. Customers can begin an interaction in chat, transition to voice, and continue through email without losing context or conversation history.
Instead of traditional seat licenses, long-term contracts, or layered platform fees, ATHENA operates through a transparent prepaid wallet model. Organizations fund a single wallet through Stripe using a PCI-reduced-scope architecture, with all voice, email, chat, and webhook activity metered against that balance at predictable usage-based rates.
ATHENA's architecture includes:
configuration-driven AI agent deployment,
multi-channel orchestration across voice, email, and chat,
centralized enterprise knowledge management,
webhook-based integrations,
immutable audit logging,
and ingestion-layer redaction designed to reduce exposure of personally identifiable information before interaction with large language models.
One of ATHENA's early enterprise deployments is with iPower Technologies, a TGI Company providing managed IT services and infrastructure support for the Miami Dolphins and more than one thousand additional clients.
iPower Technologies deployed ATHENA's voice AI representative "VIDA" across the front end of its 24/7 dispatch operation integrated with its ConnectWise ticketing environment. The result? Direct call completion rates increased from 20% to 55.2%, average handle time decreased from approximately 8–12 minutes to 1 minute and 58 seconds, and after-hours voicemail backlogs were effectively eliminated through automated ticket generation at call intake.
"ATHENA represents a major architectural advancement in enterprise AI operations," said Cheddi Rai, Chief Operating Officer and Chief Technology Officer of ConnexŪS Ai. "We designed the platform to unify voice, email, and chat interactions under a single operational intelligence layer while providing the auditability, governance, and deployment speed that regulated organizations require. Our goal was to eliminate the traditional dependency on complex software development and make enterprise-grade AI agents operational in minutes rather than months."
Availability
ATHENA is available immediately through a self-service onboarding model with usage-based prepaid wallet funding and rapid deployment capabilities. Organizations can onboard, configure AI representatives, and deploy operational environments within minutes through the ATHENA console.
"The future enterprise workforce will increasingly consist of coordinated human and AI representatives operating from shared knowledge systems with full operational visibility," added Rai. "ATHENA was engineered to serve as that operational infrastructure layer."
About ConnexŪS Ai
ConnexŪS Ai is the developer of ATHENA, a multi-channel AI agent platform engineered for organizations requiring highly auditable, operationally resilient customer and enterprise communications infrastructure. ConnexŪS Ai operates as a wholly owned subsidiary of Visium Technologies, Inc.
About Visium Technologies, Inc.
Visium Technologies, Inc. is a publicly traded technology holding company headquartered in Fairfax, Virginia. The company focuses on advanced technology platforms, AI-driven operational systems, analytics, and enterprise intelligence solutions.
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