Virtusa Corporation and PlayerZero have formed a strategic partnership combining Virtusa's AI consulting, engineering services, and Helio agentic suite with PlayerZero's AI production engineering platform to reinvent software product support, reliability, and legacy modernization in the AI era.
Quick Intel
Engineering leaders often face the trade-off between driving innovation and maintaining operational stability. This partnership eliminates that dilemma by integrating PlayerZero's autonomous AI production engineers with Virtusa's extensive delivery capabilities and agentic Helio services. The result is software operations that become increasingly reliable and self-improving over time, without constant human intervention.
AI Production Engineers Powered by Production World Model PlayerZero's AI agents operate complex enterprise systems autonomously, resolving incidents, catching defects pre-release, and continuously refining their understanding of how software behaves in production. The Production World Model builds a dynamic, evolving knowledge graph from real-world data—incidents, deployments, anomalies—creating an accurate, always-current representation of enterprise systems. Virtusa Helio provides the orchestration layer, enabling seamless deployment and management at scale through Virtusa's global network.
Proactive Issue Resolution and Reduced Operational Burden The combined solution allows AI production engineers to predict potential failures, triage issues automatically, and resolve them before they impact users or require escalation. This shifts support from reactive firefighting to proactive prevention, dramatically cutting manual effort across product support, site reliability engineering, and quality assurance programs. Early results from PlayerZero deployments show substantial improvements in defect escape rates and resolution speed.
Self-Funding Path to Legacy Modernization A key differentiator is the ability to offset modernization costs directly with savings from reduced support overhead. AI production engineers, armed with deep system knowledge, begin proactively refactoring and modernizing legacy codebases with minimal human oversight. This lowers both financial risk and capital requirements for transformation initiatives while accelerating delivery of modern, maintainable systems.
"Engineering leaders are tired of choosing between innovation and stability. By bringing together the power of PlayerZero's platform with Virtusa Helio agentic services and solutions, they don't have to," said Surajit Bhattacharjee, Head of AI Labs at Virtusa. "We're bringing AI production engineers to our clients who actually learn how their systems work. They will be able to handle support, catch defects, and build the institutional knowledge that makes modernization possible. This is a step change in how enterprises will operate software."
"We are thrilled to partner with Virtusa to bring AI production engineers to some of the world's most complex enterprises," said Animesh Koratana, CEO of PlayerZero. "Virtusa's deep expertise in product engineering and its Helio platform perfectly complement our mission to redefine how software is operated. PlayerZero and Virtusa together offer unmatched capability from autonomous support resolution to predictive quality engineering to full legacy modernization."
The partnership positions enterprises to achieve higher software quality, faster modernization, and reduced operational risk by leveraging autonomous AI that continuously learns and improves—delivering tangible business impact across industries.
About Virtusa
Virtusa is a global product and platform engineering services company that makes experiences better with technology. We help organizations grow faster, more profitably, and more sustainably by reimagining enterprises through domain-driven solutions. We combine strategy, design, and engineering, backed by unmatched expertise at the intersection of industry, business, and technology to generate real-world business impact for clients. Headquartered in Massachusetts with global delivery centers, Virtusa provides a broad range of services, solutions, and assets, including strategy and design, AI advisory and services, digital engineering, data and analytics, digital assurance, cloud and security, and managed services across industries such as financial services, healthcare, communications, media, entertainment, travel, manufacturing, and technology.
About PlayerZero
PlayerZero is the leading AI production engineering platform. The company's AI production engineers operate complex enterprise software autonomously, resolving production incidents, catching defects before release, and building durable models of how systems actually behave. PlayerZero is deployed across the Global 2000, including Zuora and Georgia-Pacific, delivering up to 80% reduction in escaped defects and 65% faster resolution times. The company is backed by Foundation Capital and the founders of Databricks, Figma, Vercel, and Dropbox.
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