UJET, a pioneer in AI-powered contact center technology, has announced the launch of Google Cloud CCaaS by UJET. This strategic managed service is designed specifically to bring Google Cloud’s high-level "agentic AI" and customer experience (CX) solutions to the small-to-medium business (SMB) and midmarket segments. The offering is being rolled out exclusively through AVANT’s Technology Solutions Distributor (TSD) channel, allowing smaller organizations to bypass the typical high-spend commitments required for large-scale Google Cloud Platform (GCP) agreements.
Strategic Sales Motion: Targeted at SMB and midmarket sectors via AVANT's network of "Trusted Advisors" (TAs).
Gemini Integration: Includes the full Gemini Enterprise for CX suite, embedding native Google AI across the entire customer journey.
No High Thresholds: Provides access to Google’s enterprise AI tools without requiring large GCP spend commitments or complex enterprise agreements.
Agentic AI Focus: Features Google CX Agent Studio, a low-code/no-code builder for creating sophisticated support and shopping agents.
White-Glove Support: The managed service includes dedicated customer success managers and technical support to ensure successful implementation for smaller firms.
Availability: Google Cloud CCaaS by UJET is available immediately.
Historically, sophisticated AI-first contact center tools have been the domain of the world’s largest enterprises due to cost and technical complexity. By leveraging UJET's managed service model, SMBs can now utilize Google Agent Assist (real-time coaching and transcription) and Conversational Insights (advanced analytics) with the same transactional simplicity found in consumer apps. This "turnkey" approach allows smaller businesses to remain competitive in what Google Cloud and UJET are calling the "agentic era."
For businesses not yet ready for a full platform overhaul, UJET is offering "over-the-top" point solutions. These allow partners to provide incremental value—such as standalone virtual agents or agent assist tools—on top of a customer's existing legacy stack. This creates a flexible path for organizations to eventually migrate to a full, end-to-end Google Cloud CCaaS environment as they scale.
"Through this managed service approach, we are providing the channel with Google Cloud's industry-leading, AI-first CX solutions, backed by world-class support. This allows small business and midmarket organizations to easily purchase and adopt the same powerful AI tools used today by the largest global enterprises." — Vasili Triant, CEO of UJET
About UJET
UJET leads the way in AI-powered CX transformation, delivering a future-proof, cloud platform that redefines the customer experience with advanced agentic AI, multimodality, and a mobile-first approach. Built on a cloud-native architecture, UJET ensures unmatched security, scalability, and prioritized data analytics.
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