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Teradata has launched Autonomous Customer Intelligence, a software and services offering that transforms raw data into context-aware, real-time actions, embedding agentic AI across the customer experience (CX) process to drive faster ROI, with 61% of organizations boosting CX and AI investments in 2025, per a NewtonX survey.
Teradata’s Autonomous Customer Intelligence leverages four decades of industry expertise to integrate agentic AI across the CX lifecycle—from data product creation to real-time decision-making. Unlike generic AI agents, Teradata’s solution uses its proprietary IP and contextual knowledge to deliver enterprise-grade outcomes, addressing the limitations of standalone agents that lack integrated data foundations. “In the NewtonX survey, 77% of organizations were considering or evaluating the use of agentic AI to improve and automate CX functions,” said Sumeet Arora, Chief Product Officer at Teradata. “Success, however, hinges on industry-specific nuance, where Teradata’s unparalleled experience and AI Services can turn the most complex data challenges into competitive opportunities.”
The platform’s Customer Intelligence Framework orchestrates data products, analytics, signals, and agents to enable scalable, secure, and precise CX automation, with use cases like CLV optimization driving retention and growth.
This launch builds on Teradata’s September 2025 AgentBuilder release and May 2025 ServiceNow integration, reinforcing its role in enterprise AI ecosystems. However, investor sentiment remains cautious, with TDC’s stock at $21.674, down 32.8% year-over-year from $32.23 in October 2024, reflecting revenue pressures and slow cloud migration, per the finance card above and market analysis.
Gartner’s recent forecast of an agentic AI market correction highlights oversupply, predicting consolidation where capital-rich players like Teradata acquire specialized firms to enhance offerings. Autonomous Customer Intelligence aligns with this trend, positioning Teradata to capitalize on its robust data platform and industry-specific expertise, unlike undifferentiated AI providers facing risks in the correction.
Teradata (NYSE: TDC) offers a complete cloud analytics and data platform for AI, delivering harmonized data and Trusted AI to enable confident decision-making, faster innovation, and impactful business results for enterprises worldwide.
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