SysAid, a leading provider of AI-first Enterprise and IT Service Management solutions, has been recognized in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management. As one of 10 vendors evaluated on Completeness of Vision and Ability to Execute, SysAid was highlighted for the AI for End-User Self-Service Use Case, reinforcing its role in advancing AI-driven ITSM innovation.
SysAid included in 2025 Gartner Magic Quadrant for AI in ITSM, one of 10 vendors.
Highest Overall Score in May 2025 Gartner Peer Insights Voice of the Customer report.
Focus: AI for End-User Self-Service, automating tasks and enhancing efficiency.
CEO Avi Kedmi emphasizes AI's role in liberating IT teams for strategic work.
Platform enables rapid onboarding in weeks, with built-in security and governance.
Gartner report authored by Chris Matchett, Rich Doheny, Ankita Hundal (September 2, 2025).
The 2025 Gartner Magic Quadrant evaluates vendors on their vision and execution in AI applications for ITSM. SysAid's inclusion underscores its commitment to agentic AI that automates repetitive tasks, allowing IT teams to focus on optimization and innovation. "Our position in the recent Magic Quadrant reflects our mission to liberate organizations by putting AI to work for them," said Avi Kedmi, CEO at SysAid. The report is available for download.
Complementing the Magic Quadrant recognition, SysAid achieved the highest Overall Score in the May 2025 Gartner Peer Insights Voice of the Customer report for AI in ITSM. This accolade highlights exceptional customer satisfaction, seamless deployment, and innovative support, based on user experiences.
SysAid's platform integrates agentic AI to add an operational layer to ITSM, enabling AI agents to handle initial actions and reducing reactive work. Key features include rapid onboarding without heavy migrations, purpose-built AI for IT security, and award-winning support. Organizations can go live in weeks, ensuring long-term success in service management.
SysAid's dual recognitions affirm its leadership in AI-driven ITSM, empowering IT teams to deliver impactful services at scale while addressing end-user needs efficiently.
SysAid liberates organizations by deploying AI for IT and Enterprise Service Management. Its robust ITSM platform automates tasks, enhances governance, and supports innovation, helping teams focus on strategic priorities. With rapid deployment and security by design, SysAid drives measurable outcomes for global enterprises.
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