Sprinklr, the definitive, AI-native platform for Unified Customer Experience Management, has announced the availability of the Sprinklr Voice of the Customer Agent Suite in Gemini Enterprise Agent Marketplace, allowing organizations to access voice-of-customer intelligence from within their existing Gemini workflows. Through Agent-to-Agent connectivity, Gemini Enterprise users can discover and interact with specialized Sprinklr AI agents.
Sprinklr's VOC Agent Suite is now available in Gemini Enterprise Agent Marketplace through Agent-to-Agent integration.
Organizations can access voice-of-customer intelligence from within existing Gemini workflows.
The suite consists of purpose-built agents, each designed to address recurring business needs.
Agents cover brand health monitoring, crisis monitoring, competitive benchmarking, trend forecasting, influencer and content strategy, campaign performance, customer experience analysis and general listening.
Existing Sprinklr customers can access the full suite using their authenticated Sprinklr environments and customer data.
The suite combines access to customer signals with specialized AI agents that retrieve relevant information and deliver conclusions with supporting evidence.
"The real promise of agentic AI lies in its ability to replicate expert workflows, not simply generate content. By bringing together customer feedback from multiple channels and applying analyst-like reasoning to uncover what matters, specialized AI agents can help organizations move faster and make more confident decisions," said Jim Davies, Co-Founder and Executive Partner at customer service and experience advisory firm Actionary.
"Customer feedback is one of the most valuable sources of business intelligence an organization has," said Sprinklr Vice President of Product Management Anish Singhal. "By bringing the Sprinklr VOC Agent Suite to Google Gemini Enterprise, we're making it easier for teams to access trusted insights, uncover opportunities, and take action based on what customers are telling them."
Organizations collect customer feedback across surveys, reviews, social media, support cases, and news coverage, but converting that information into timely business decisions remains a challenge. The Sprinklr VOC Agent Suite is designed to address that gap by combining access to customer signals with specialized AI agents that understand business questions, retrieve relevant information, and deliver conclusions with supporting evidence and context.
Unlike general-purpose AI assistants, the suite consists of purpose-built agents, each designed to address recurring business needs. These include:
Brand Health Monitoring: Understand brand performance, sentiment drivers, and recommended actions.
Crisis Monitoring: Detect emerging issues, assess their spread, identify key amplifiers, and support response planning.
Competitive Benchmarking: Compare performance against competitors across share of voice, sentiment, and engagement.
Trend Forecasting: Identify emerging conversations and anticipate future momentum.
Influencer and Content Strategy: Discover influential voices and understand which content resonates most.
Campaign Performance: Measure the impact of launches, campaigns, and sponsorships.
Customer Experience Analysis: Surface the most important customer pain points and praise themes across feedback channels.
General Listening: Answer ad hoc listening and intelligence questions across customer conversations.
About Sprinklr
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management, empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human intelligence with the enhancements and insights of artificial intelligence, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team, spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management.
