SoundHound AI, Inc., a global leader in voice and agentic AI, today announced the successful completion of its acquisition of LivePerson, Inc., and the appointment of John Collins as the combined company's Chief Financial Officer. The combined company now includes 25 of the Fortune 100 in its customer base and holds over 750 patents.
With the transaction officially closed, SoundHound AI immediately expands its market footprint. The combination brings together LivePerson's extensive enterprise digital messaging infrastructure with SoundHound's proprietary voice agentic AI. LivePerson's platform will be integrated into OASYS, SoundHound's self-learning Orchestrated Agent System, which is the result of decades of innovation from SoundHound and its recent acquisitions. The unified platform will deliver a world-leading fully integrated, end-to-end customer engagement solution that operates natively across voice, web, mobile, SMS, and social channels.
"This merger represents a defining moment for the new agentic AI era. Together, we are delivering the most complete AI platform to the most comprehensive enterprise customer base in the industry," said Keyvan Mohajer, CEO and Co-Founder of SoundHound AI. "Now global brands have a single, unified engine to power intelligent customer interactions — scaling SoundHound's reach to serve every enterprise, on every channel, at an unprecedented level."
Highlights of the closed transaction include a strong and fully debt-free combined balance sheet, establishing a resilient financial foundation for accelerated commercial growth and continuous product innovation. With expanded global scale, an enriched customer base spanning key enterprise verticals, and enhanced cross-selling capabilities, the unified company is strategically positioned to target more than $500M in future revenue from the existing customer base alone.
Following an extensive executive search, SoundHound AI has selected John Collins to join the company as its Chief Financial Officer. As CFO, Collins will focus on accelerating SoundHound AI's path to sustainable profitability, while maintaining its strong growth trajectory and disciplined approach to capital allocation.
Collins brings over 15 years of leadership experience at the intersection of enterprise software, data science, capital markets, corporate finance, and artificial intelligence. He has previously been a founder, as well as Chief Financial Officer, Chief Operating Officer, and Interim Chief Executive Officer at LivePerson. Throughout his career, Collins has led transformation from more than $100M of annual cash burn to positive free cash flow in a single year, executed cost-reduction programs in excess of $200M, and led multi-year debt restructurings that captured $227M of debt discount.
"Joining SoundHound AI at this pivotal juncture is an extraordinary opportunity to help steer the company's next phase of global growth at a time of rapid agentic AI adoption by large enterprises," said John Collins, incoming CFO of SoundHound AI. "Backed by a strong, debt-free balance sheet and market momentum, my focus will be on driving seamless operational integration, enforcing cost discipline, and accelerating our path to sustainable, high-margin profitability."
With the closing following regulatory and shareholder approvals, integration is actively underway to deliver immediate value. Enterprise customers can now deploy a single conversational AI platform capable of driving voice interactions, digital chat, and social messaging natively. Enhanced AI capabilities for LivePerson customers through OASYS will deliver improvements in performance, user experience, containment, and overall customer health.
By combining SoundHound's deep voice capabilities with LivePerson's proven digital engagement, enterprise deployments benefit from an even richer foundation of customer interaction insights. This means higher containment rates, faster resolution times, and smoother experiences. As part of the close, SoundHound has retired LivePerson's outstanding debt, establishing a strong, debt-free balance sheet positioned to drive efficient growth.
With the transaction closed, LivePerson common stock will cease trading on the Nasdaq stock market. Functional integration is already underway, with combined product offerings and expanded capabilities set to roll out to global clients in the coming quarters.
About SoundHound AI
SoundHound AI is a voice and agentic AI company that enables businesses to deliver natural, end-to-end conversational experiences across digital and physical channels, including phones, kiosks, chat, smart devices, drive-thrus, TVs, in-vehicle, and more. Its agentic platform, OASYS, is a self-learning, orchestrated AI system where organizations can build and deploy conversational AI agents to handle transactions, tasks, and workflows on behalf of customers and employees. Built on proprietary technology backed by 750+ patents and years of AI research, SoundHound serves leading brands across industries including automotive, financial services, healthcare, retail, telecommunications, and more. It powers millions of products and processes billions of interactions annually for enterprise customers worldwide.
