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Work4Flow Inc., a leading agentic AI implementation partner for ServiceNow, has sold its flagship Now Assist Readiness Evaluation solution to ServiceNow. This acquisition integrates the tool deeper into the ServiceNow ecosystem, enabling customers to evaluate AI readiness, pinpoint automation gaps, and align use cases with business outcomes. The move supports accelerated agentic AI adoption, scaled enterprise automation, and measurable ROI across industries.
The sale of Now Assist Readiness Evaluation represents a key advancement in Work4Flow's efforts to drive enterprise AI adoption. As agentic AI and Now Assist features proliferate across ServiceNow product suites and business areas, structured evaluations become essential. This tool facilitates rapid assessments and implementations, allowing teams to deploy capabilities swiftly while minimizing risks and maximizing outcomes. Its integration enhances ServiceNow's offerings, empowering organizations to prepare effectively for AI-driven transformations.
Since its introduction, Now Assist Readiness Evaluation has been instrumental in rolling out Now Assist to major enterprises, including Fortune 500 companies, high-growth SaaS providers, global universities, and healthcare organizations. The solution's adoption continues to expand, with a robust pipeline extending into 2026, underscoring its role as a driver of value in agentic AI environments. Work4Flow's broader portfolio of agentic AI applications delivers targeted functionality to streamline onboarding, resolve untracked customizations, improve planning, and optimize ROI within digital workflows.
"We built Now Assist Readiness Evaluation to help scale agentic AI adoption for ServiceNow," said Sanjay Gupta, CEO & founder, Work4Flow. "By making readiness measurable, we help customers accelerate enablement and realize ROI faster and by joining forces with ServiceNow, we can scale best practices and deliver that value from day one."
"Impactful business transformation starts with a clear understanding of your organization's AI readiness," said Jon Sigler, EVP and GM of AI Platform at ServiceNow. "As we expand the tools and resources available to assess, deploy, and scale agentic AI across the enterprise, we're helping customers move forward with confidence and accelerate time to value."
This partnership strengthens ServiceNow's position in agentic AI, providing customers with comprehensive resources to navigate readiness and deployment challenges. By embedding best practices from the outset, organizations can achieve sustainable automation gains and business agility.
Work4Flow is a partner of ServiceNow that focuses on agentic AI implementation, helping customers onboard into the agentic journey. Work4Flow has created a vast array of agentic AI Skill-Kit apps on the ServiceNow Store specializing in Now Assist, building custom agentic AI solutions, and developing CMDB integration connectors to deliver exceptional value for OT, Customer Service Management, Field Service Management, Strategic Portfolio Management, IoT, and Artificial Intelligence. They are also among the Top 10 partners in number of Now Assist and agentic deployments.
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