.png)
Sendbird Inc., a leading AI customer experience platform, announced the appointment of Charles Studt as Chief Marketing Officer (CMO) on July 17, 2025, in San Mateo, California. With over 20 years of experience scaling high-growth companies, Studt will lead Sendbird’s global marketing strategy, focusing on its agentic AI platform, Omnipresent AI. His appointment aims to strengthen Sendbird’s leadership in conversational AI and customer engagement, building on its trusted partnerships with brands like DoorDash, Match Group, and Noom.
Charles Studt named CMO of Sendbird on July 17, 2025.
Brings 20+ years of experience, including seven years at Qualtrics with 100%+ pipeline growth.
Will drive adoption of Omnipresent AI, launched in April 2025 for proactive customer engagement.
Sendbird powers 7B+ monthly conversations for 4,000+ brands globally.
Backed by ICONIQ, SoftBank, Tiger Global, and Y Combinator.
Focuses on predictive, human-centric AI customer experience solutions.
Sendbird, trusted by over 4,000 brands including Yahoo Sports and Paytm, announced Studt’s appointment to accelerate its vision for agentic AI in customer engagement. “Charles joins Sendbird at a critical moment as we accelerate our vision for agentic AI in customer engagement,” said John S. Kim, co-founder and CEO of Sendbird. Studt’s prior role at Qualtrics, where he drove over 100% pipeline growth in customer experience product lines over 18 months, equips him to amplify Sendbird’s Omnipresent AI, launched in April 2025. This platform shifts customer support from reactive to proactive, enabling autonomous, omnichannel conversations.
With past leadership roles at IntelePeer, QuanticMind, and Redbooth, Studt brings a proven track record in building category-defining technology brands. As CMO, he will focus on expanding Sendbird’s market presence by introducing Omnipresent AI to new regions and showcasing case studies that highlight its business impact, such as 60% cost savings for clients, as noted in a 2024 press release. “My mission at Sendbird is to ensure all our marketing efforts keep the human voice front and center,” Studt said, emphasizing predictive and human-centric AI solutions.
Sendbird’s platform powers over 7 billion monthly conversations, offering enterprise-grade reliability, security, and compliance. Its recent innovations, including the AI Agent Builder and Salesforce Connector launched in 2024 and 2025, enhance its omnichannel capabilities. Backed by investors like ICONIQ, SoftBank, and Y Combinator, Sendbird has raised over $221M and achieved $75M in annual revenue as of June 2025. The company’s sponsorship of events like Customer Contact Week UK and Shoptalk Spring 2025 further underscores its industry influence.
The appointment aligns with growing demand for AI-driven customer experience solutions, as enterprises shift toward proactive engagement models. Studt’s experience at Qualtrics and other firms positions him to navigate this trend, leveraging Sendbird’s battle-tested APIs and Omnipresent AI to redefine customer support. Posts on X reflect excitement about Studt’s role, noting his potential to elevate Sendbird’s brand in the competitive AI landscape. With 283 employees across North America, Asia, and Europe, Sendbird continues to scale globally, driven by its mission to build meaningful digital connections.
Charles Studt’s appointment as CMO marks a pivotal step for Sendbird as it expands its leadership in agentic AI and customer engagement. By driving innovative marketing strategies and amplifying Omnipresent AI’s impact, Studt will strengthen Sendbird’s position as a trusted partner for global enterprises, setting a new standard for AI-powered, human-centric customer experiences.
Sendbird is the omnichannel AI agent platform used by global enterprises to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages.
Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading brands—including DoorDash, Match Group, Noom and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.