Sendbird, the AI customer experience platform powering conversations for over 300 million monthly active users, has officially achieved the Amazon Web Services (AWS) Generative AI Competency. This designation confirms Sendbird’s deep technical proficiency and proven customer success in deploying AWS generative AI services to transform customer engagement.
The AWS Generative AI Competency distinguishes partners that demonstrate both technical excellence and real-world success in helping customers move beyond prototypes to scalable, trusted generative AI implementations. For Sendbird, this recognition underscores its role in enabling brands to deliver personalized content, streamline workflows, and drive measurable outcomes using AWS infrastructure.
At the core of Sendbird’s generative AI capabilities is delight.ai, an enterprise-grade AI concierge that combines the company’s Agent Memory Platform (AMP) with its Trust OS governance framework. This combination ensures consistent memory across channels, proactive engagement, and strict safety standards—critical requirements for brands adopting generative AI at scale.
Sendbird’s achievement reflects growing enterprise demand for reliable, compliant generative AI solutions that go beyond experimentation. By combining AWS generative AI services with its communication infrastructure, Sendbird helps global brands deploy AI agents that maintain context, build trust, and deliver measurable business impact.
This milestone reinforces Sendbird’s position as a leader in AI-driven customer engagement and sets the stage for continued innovation in scalable, trustworthy generative AI applications.
About Sendbird
Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai – the branded AI concierge, and the Sendbird Communication Suite, the world's #1 communication API platform. Together, they enable brands to deepen connection and deliver personal, trusted, and unforgettable customer experiences. Trusted by 4,000+ leading brands —including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Founded in 2013, Sendbird is backed by ICONIQ, SoftBank, Tiger Global and Y Combinator.
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