RTC Networks is leveraging the AI-native Calix One platform and Calix Agent Workforce Cloud to advance their five-year growth strategy, a blueprint for the future of their connected communities. With secure agentic workflows on Calix One, the North Dakota communications cooperative is accelerating transformation across marketing, support, and operations teams, helping employees onboard faster, resolve questions with fewer escalations, and access guidance quickly during live support calls.
RTC Networks increased ARPU by 22% and reduced monthly churn by 46% in two years.
Achieved 97% installation success rate for SmartBiz upgrades with Calix Success partnership.
Now leveraging Calix Agent Workforce for secure agentic workflows across teams.
Agentic capabilities help employees onboard faster and resolve issues with greater confidence.
Expanding AI access across the cooperative within weeks of deployment.
Calix One platform has evolved over 15 years with $2B+ investment.
Since 2008, RTC Networks has partnered with Calix to build a repeatable engine for growth, subscriber loyalty, and operational excellence. Acting on insights from a Calix Business Insights loyalty analysis, RTC Networks optimized their investment in SmartHome experiences for residential members, including increased adoption of their personalized CommandIQ mobile app. These efforts increased average revenue per user by 22 percent and reduced monthly churn by 46 percent. RTC Networks also partnered with Calix Success to strengthen employee readiness and operational consistency while serving business subscribers, helping achieve a 97 percent installation success rate for SmartBiz upgrades.
Now, RTC Networks is extending that proven operating model with Calix One and AI-powered workflows. With secure agentic workflows, employees will be able to find answers more easily, resolve issues with greater confidence during troubleshooting, and onboard faster. As teams gain more hands-on experience with secure agentic workflows, they are embracing AI as a practical tool for serving subscribers faster and more effectively. The early benefits seen with Calix One encouraged leadership to expand access across the cooperative within weeks of deployment, helping build the operational readiness needed to support long-term business growth.
"We are preparing RTC Networks for where our business will be five years from now, not where it is today. With Calix Agent Workforce, employees will be able to find answers more easily, resolve issues with greater confidence during troubleshooting, and onboard faster. As our teams gain more hands-on experience with secure agentic workflows, they are also embracing AI as a practical tool for serving subscribers faster and more effectively. The early benefits we saw with Calix One encouraged our leadership to expand access across the cooperative within weeks of deployment, helping us build the operational readiness we need to support long-term business growth and achieve our goals," said Brooks Goodall, assistant general manager at RTC Networks.
"RTC Networks has a clear vision for the future and a proven approach for long-term growth. They have already shown how a disciplined, data-driven focus on subscriber experience across residential and business markets can help them compete and win. Now, they are applying that same approach to how work gets done using AI-powered workflows. The result is greater efficiency and more consistent experiences. By embedding secure agentic workflows into everyday work with Calix One and Calix Agent Workforce Cloud, RTC Networks is creating a more predictable and scalable operating model that drives subscriber loyalty and higher revenue. We are proud to partner with RTC Networks as they continue building on that success for years to come," said John Durocher, chief operations officer at Calix.
About Calix
Calix, Inc. is an AI platform company that enables service providers to transform their operations and accelerate delivery of differentiated experiences—so they can compete and win in the markets and communities they serve. Through the AI-native Calix One platform, service providers can securely and privately activate agentic-AI alongside their human teams to acquire new subscribers, grow existing subscriber revenue, and build loyalty across residential, business, municipal, and MDU markets. More than 1,200 customers of all sizes leverage the Calix One platform, which has evolved over 15 years at an investment of more than $2 billion.
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