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RingCentral is expanding its agentic AI ecosystem with the launch of RingCentral AIR Pro™ (AI Representative), a voice-first, omnichannel AI agent platform designed to redefine customer engagement. The platform includes a no-code environment called AIR Pro Studio, enabling businesses to design, build, and deploy sophisticated voice and digital AI agents in minutes using natural language, all embedded directly within RingCentral's broader business communications and contact center platform.
RingCentral has launched AIR Pro, a voice-first, omnichannel AI agent platform for customer engagement, featuring a no-code builder called AIR Pro Studio.
The AI agents can recognize intent, authenticate customers, and execute multi-step actions autonomously, including real-time multilingual switching.
AIR Pro joins RingCentral's existing agentic voice AI ecosystem, which includes AIR (AI Receptionist), AVA (AI Virtual Assistant), and ACE (AI Conversation Expert).
The platform is built on four core principles: orchestrating AI and human collaboration, radical simplicity through zero coding, autonomous execution of complex tasks, and vertical-readiness with pre-built templates.
AIR Pro for Healthcare is the first vertical-specific offering, with pre-built agents, workflows, and integrations tailored for the industry.
The platform is currently in controlled availability for select U.S. businesses, with a broader rollout expected later this year.
AIR Pro represents a significant step forward in RingCentral's vision for AI-powered business communications. Unlike basic conversational AI, AIR Pro is designed to recognize intent, authenticate customers, and execute multi-step actions autonomously within a single interaction. With real-time multilingual switching, the platform eliminates friction for customers who move between languages midstream, allowing agents to resolve inquiries, initiate service cases, and trigger next steps seamlessly to improve customer satisfaction and accelerate time to resolution.
“AIR Pro represents the next evolution, enabling humans and AI agents to work in collaboration and drive meaningful customer outcomes at scale – all on our trusted agentic voice AI platform,” said Kira Makagon, President & COO at RingCentral. “AIR Pro together with AVA and ACE create a self-learning flywheel that transforms the entire conversation journey and elevates every customer interaction.”
The development of AIR Pro is guided by four foundational principles designed to ensure that the platform delivers measurable impact while remaining accessible and adaptable to various business needs.
AIR Pro bridges the gap between human agents and AI, bringing them together in one coordinated workflow. This collaboration turns routine tasks over to AI while escalating complex issues to humans, ensuring that every interaction is handled by the right resource at the right time.
With AIR Pro Studio, users can design and deploy sophisticated AI agents by simply describing the goals they want the agent to handle. The platform interprets that intent and configures itself, dramatically reducing the learning curve and enabling rapid deployment.
“One of the things that stood out with AIR Pro is that it’s very intuitive when you go into the platform on how you need to set it up and how you need to configure it. It actually will help you configure itself, which takes the learning curve out of it,” said Brian Tucker, Chief Digital Officer at Televero Behavioral Health. “The jawdropping thing to me was seeing a product where we could turn multiple agents on in a day and put them to work for us and be able to scale our workforce up.”
AIR Pro understands intent, determines the next best action, and executes that action to drive measurable business outcomes. Users can set boundaries while the AI handles complex multi-step processes without constant human involvement. The platform also includes pre-built AI agents, workflows, and 100+ integrations tailored to real industry use cases, starting with healthcare, so customers can launch with production-ready capabilities rather than starting from a blank canvas.
AIR Pro offers a comprehensive set of capabilities designed for enterprise-grade customer engagement. These include conversational problem solving that combines human-like dialogue with real-time action, omnichannel support across voice and digital channels, and real-time reasoning and execution for tasks like authentication, scheduling, and case creation. The platform also features multilanguage support with auto-switching, deep integrations with enterprise systems, and built-in analytics for continuous optimization, all secured with enterprise-grade governance and audit-ready architecture.
“The next wave of AI in communications will be defined by platforms that can combine intelligent automation with enterprise-grade reliability,” said Zeus Kerravala, Founder & Principal Analyst at ZK Research. “RingCentral’s experience operating complex, high-volume voice environments provides a strong foundation for agentic AI. With AIR Pro, they are extending that strength into real-time action — enabling organizations to authenticate, resolve, and complete customer requests during the interaction, driving measurable business performance rather than just conversational efficiency.”
AIR Pro is designed to expand across multiple industries, with pre-built templates accelerating the creation of industry-specific agents. The first vertical offering is AIR Pro for Healthcare, with additional templates planned for financial services, retail, and professional services.
RingCentral is showcasing AIR Pro this week at Enterprise Connect in Las Vegas. Attendees can see live demos and speak with product experts at booth #509.
AIR Pro is currently available to selected U.S. businesses during its controlled availability phase. Broader rollout is expected later this year. For more information, click here.
About RingCentral
RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers.
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