Quiq, an enterprise agentic AI platform trusted by over 150 global brands, has announced the launch of Voice AI and a comprehensive rebranding. The update marks a transition for the company from supporting experimental AI pilots to enabling scaled, production-ready deployments. By unifying voice, messaging, and human agents into a single coordinated system, Quiq aims to eliminate the "context gap" that often occurs when customers move between different communication channels.
Voice AI Integration: Extends Quiq’s agentic capabilities into real-time voice conversations with full context retention across SMS and chat.
Production-Scale Execution: Designed for complex environments involving multiple brands, languages, and compliance mandates.
Unified Agentic Framework: Features AI Agents for direct resolution and AI Assistants to support human agents during escalations.
Proven Multi-Brand Support: Currently powers a global retailer’s AI agent across four brands, seven countries, and four channels simultaneously.
New Brand Identity: Reflects a shift toward continuous, connected customer experiences and transparent AI governance.
Tier-One Client Base: Trusted by brands including Roku, IHG Hotels & Resorts, West Elm, Brex, and Urban Outfitters.
Most enterprise customer experience (CX) systems operate in fragments, where data and context are lost during channel switches. Quiq’s platform is built to manage this complexity behind the scenes, ensuring that a customer’s history and the brand’s specific voice remain consistent whether the interaction is handled by an AI or a human. Every interaction follows configurable guardrails to maintain operational oversight and brand standards.
"Customers expect interactions to feel simple, but delivering that in real-world operations is incredibly complex," said CMO Jen Grant. "The real challenge is getting AI to work through the entire customer experience in a way that is reliable, understandable, and under control."
The introduction of Voice AI allows customers to start a conversation via a digital channel and move to voice (or vice versa) without repeating information. When a human agent is required, they receive the complete interaction history immediately. This model has already demonstrated measurable ROI for Quiq’s partners by reducing cost per contact and increasing revenue through more efficient, high-satisfaction resolutions.
The rebranding is described as more than a "cosmetic refresh"; it is an articulation of Quiq’s focus on governed AI decisioning. As AI agents move into operational execution, the platform prioritizes visibility into performance and deeper coordination between automated and human teams.
Quiq is the enterprise agentic AI platform that turns customer needs into fast, reliable resolution. The platform combines agentic AI with brand intelligence to deliver seamless experiences from initial contact through resolution. With built-in governance and customized workflows, Quiq helps global brands deliver authentic, high-quality customer experiences at scale.
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