Announced at Qlik Connect 2026, Qlik and ServiceNow have entered a strategic partnership to embed trusted enterprise context and AI-driven insights into operational workflows. The collaboration aims to strengthen the ServiceNow Workflow Data Fabric by integrating signals from external ERP, CRM, and supply chain systems. By connecting governed data with workflow execution, the partnership enables AI agents and human teams to act with better judgment and greater confidence.
Integrated Context: Combines ServiceNow signals with broader data from ERP, CRM, and billing systems to provide a holistic operational picture.
New Metadata Collectors: Qlik metadata collectors for the ServiceNow Data Catalog improve data discovery, lineage visibility, and governance.
Actionable AI: Qlik’s analytics engine feeds cross-system patterns and insights directly into ServiceNow workflows and agents.
Agentic Evolution: Shifts AI agents from merely routing work to interpreting complex business conditions and making judgment-based decisions.
Operational Trust: Focuses on delivering explainable insights and governed intelligence where work actually happens.
Qlik Connect 2026: The announcement is part of Qlik’s broader strategy for agentic analytics and trusted data foundations.
As organizations deploy AI deeper into their operations, the need for "decision-ready" data has become paramount. This partnership addresses the "information gap" by allowing ServiceNow workflows to tap into Qlik’s powerful analytics engine. Instead of viewing data in isolation within a single application, teams can now surface relationships across the entire enterprise. This integration ensures that when an AI agent or a human operator triggers a workflow, the action is backed by a full understanding of the business context, reducing risk and improving outcomes.
A critical component of this partnership is the addition of Qlik metadata collectors to the ServiceNow Data Catalog. This integration provides a robust governance layer, allowing enterprises to maintain visibility over the lineage and quality of shared data assets. By ensuring that data is trusted and governed before it enters a workflow, Qlik and ServiceNow are creating a practical path for companies to scale AI responsibly without vendor lock-in or data opacity.
“Workflows and AI agents are being asked to do more than route work. They are being asked to interpret business conditions and act with better judgment. That takes the ability to combine ServiceNow signals with broader enterprise context.” — James Fisher, Chief Strategy Officer, Qlik
“Our partnership with Qlik connects insights from third-party data directly to action inside ServiceNow. The result: people and agents that act on trusted, governed intelligence in the workflows where work gets done.” — Pramod Mahadevan, VP, Data & Analytics Product Ecosystem, ServiceNow
About Qlik
Qlik helps teams get more out of AI with data they can rely on and control. It delivers trusted data products, a powerful analytics engine, and AI agents, helping 75% of the Fortune 500 scale AI responsibly. Qlik works with existing systems and partners, ensuring flexibility and preventing vendor lock-in.
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