Quick Custom Intelligence (QCI) has announced the next evolution of Jarvis, transforming its internal AI platform from a traditional AI assistant into an Agentic AI operating system that coordinates enterprise workflows across the organization. The enhanced platform connects specialized AI agents, business tools, and operational workflows into a unified system designed to continuously advance work while maintaining human oversight for critical decisions.
The latest version of Jarvis already supports nearly 80% of QCI's internal operational workflows and has helped reduce average customer support ticket resolution times by approximately 40%, demonstrating the growing role of Agentic AI in enterprise operations.
Quick Intel
QCI's latest announcement marks a shift from standalone AI assistants toward an integrated operational platform capable of coordinating work across an organization. Rather than deploying isolated AI agents for individual tasks, Jarvis connects specialized agents, enterprise tools, and business workflows into a unified operational environment.
The system manages project coordination, work prioritization, issue escalation, and customer support while ensuring employees remain responsible for strategic and high-impact decisions.
Jarvis currently supports approximately 80% of QCI's internal operational processes, enabling the company to automate routine coordination while improving organizational efficiency.
One of the most significant outcomes has been customer support improvements. Since introducing its latest agentic capabilities, QCI has reduced average customer ticket resolution times from approximately three weeks to 1.8 weeks, representing an improvement of around 40%.
The platform functions as an operational layer that continuously monitors workflows, identifies bottlenecks, and ensures that the appropriate personnel are engaged whenever human judgment is required.
Commenting on the announcement, Andrew Cardno, Co-Founder and CTO of QCI, said:
"AI is moving incredibly fast. In 2023, everyone was learning how to prompt. In 2025, the focus became AI agents. I believe 2026 is the year of machines, connected systems that don't just answer questions, but continuously work toward business outcomes. That's what Jarvis has become."
Unlike conventional AI assistants that primarily respond to user prompts, Jarvis continuously coordinates operational activities by connecting multiple AI agents with enterprise systems and workflows.
The platform is designed to:
This approach enables organizations to move beyond isolated AI deployments toward integrated operational intelligence that continuously advances business objectives.
Jarvis also serves as the technological foundation for QCI's broader enterprise AI strategy. The company plans to expand agentic capabilities throughout its products while applying many of the operational concepts developed internally across its commercial offerings.
Andrew Cardno added:
"As AI matures, the competitive advantage won't come from having more chatbots. It will come from building machines that can coordinate work across an organization. That's the future we're building."
By transforming Jarvis into an Agentic AI operating system, QCI is advancing its vision of enterprise-wide operational intelligence. As organizations increasingly adopt AI-driven automation, connected AI systems that coordinate workflows while preserving human oversight are expected to play an increasingly important role in improving efficiency, customer service, and business operations.
Quick Custom Intelligence, Inc. is an agentically run technology business where agentic technology has managed nearly every aspect of our business. Applying this agentic platform QCI delivers and supports its AGI Platform and QCI Resorts™, the Unified Business Platform for Resorts. Deployed across more than 325 casino resorts throughout North America, Australia, New Zealand, Canada, Latin America, and Europe, QCI’s technology supports more than $42 billion in annual gross gaming revenue.
QCI is leading the industry’s transition beyond fragmented software stacks, integrations, and data warehouses toward a single real-time system for all resort operations. Built specifically for gaming and hospitality, QCI Resorts is a unified hospitality, food and beverage, marketing, loyalty, guest engagement, operations, and enterprise platform supporting a common AI layer, while gaming systems remain integrated. The result is a foundation for real-time operational intelligence, natural language operations, and agentic AI across the casino resort enterprise.
QCI was co-founded by Dr. Ralph Thomas and Andrew Cardno and is headquartered in San Diego, California, with offices across North America, including St. Louis, Denver, Seattle, and Phoenix.
Main phone number: (858) 299.5715.
Learn more at https://quickcustomintelligence.com/.
Andrew Cardno is a distinguished figure in the realm of artificial intelligence and data plumbing. With over two decades spearheading private Ph.D. and master’s level research teams, his expertise has made significant waves in data tooling. Andrew’s innate ability to innovate has led him to devise numerous pioneering visualization methods. Of these, the most notable is the deep zoom image format, a groundbreaking innovation that has since become a cornerstone in many of today’s mapping tools. His leadership acumen has earned him two coveted Smithsonian Laureates, and teams under his mentorship have clinched 40 industry awards, including three pivotal gaming industry transformation awards. Together with Dr. Ralph Thomas, the duo co-founded Quick Custom Intelligence, amplifying their collaborative innovative capacities. A testament to his inventive prowess, Andrew boasts over 150 patent applications. Across various industries — be it telecommunications with Telstra Australia, retail with giants like Walmart and Best Buy, or the medical sector with esteemed institutions like City of Hope and UCSD — Andrew’s impact is deeply felt. He has enriched the literature with insights, co-authoring 14 influential books with Dr. Thomas and contributing to over 100 industry publications. An advocate for community and diversity, Andrew’s work has touched over 100 Native American Tribal Resorts, underscoring his expansive and inclusive professional endeavors.
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