Precisely today introduced powerful new agentic AI capabilities to its EngageOne RapidCX customer communications platform, launching three specialized AI agents – Sentiment Analysis, Contextual Rewrite, and Readability – alongside AI Intelligent Search. These innovations help enterprises in regulated industries create clearer, compliant, and on-brand customer communications faster than ever.
In regulated sectors, teams still waste up to 30% of their time hunting for approved content across fragmented systems – often recreating materials or accidentally using outdated versions. The new agentic AI capabilities directly solve this by embedding intelligent automation into every step of the communication workflow while keeping humans firmly in control.
"Customer expectations are rising, regulations are tightening, and the pace of change is accelerating. As agentic AI reshapes how organizations engage their customers, trust and transparency matter more than ever," said Allan Christian, Senior Vice President and General Manager, Engage at Precisely. "By embedding trusted agentic AI and Intelligent Search directly into communication workflows, EngageOne RapidCX helps digitally-enabled teams streamline their work while maintaining full control over quality and compliance—giving them the foundation they need to confidently modernize communications for the agentic AI era."
These opt-in agents preserve user oversight while dramatically accelerating production of compliant, customer-friendly communications across email, print, SMS, and digital channels.
The launch reinforces Precisely’s leadership in combining data integrity with trusted agentic AI to solve real enterprise challenges in customer experience and regulatory compliance.
About Precisely
As a global leader in data integrity, Precisely ensures that your data is accurate, consistent, and contextual. Our portfolio, including the Precisely Data Integrity Suite, helps integrate your data, improve data quality, govern data usage, geocode and analyze location data, and enrich it with complementary datasets for confident business decisions. Over 12,000 organizations in more than 100 countries, including 95 of the Fortune 100, trust Precisely software, data, and data strategy consulting to power AI, automation, and analytics initiatives.
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