The shift toward enterprise-grade agentic AI requires an infrastructure capable of handling massive scale while maintaining rigorous governance. PolyAI, a leading provider of conversational AI, has selected Kong Inc. to unify and scale its API infrastructure. By leveraging Kong Konnect, PolyAI aims to streamline its developer experience and provide the connectivity layer necessary to manage complex, multi-language AI agents for its global customer base.
PolyAI has integrated Kong Konnect to unify its API and AI platform infrastructure.
The partnership supports over 200 enterprise customers using PolyAI’s Agent Studio.
New self-service features include automated onboarding, API key generation, and documentation.
Kong Konnect enables PolyAI to implement tiered pricing models and API monetization.
The infrastructure is designed to handle over a trillion API calls and AI requests daily.
Enhanced CI/CD integration allows PolyAI engineering teams to accelerate service delivery.
As PolyAI scales to meet the demand for sophisticated AI agents, the need for a unified management layer has become paramount. With Kong Konnect, PolyAI provides both internal teams and external customers with a more robust toolkit, including advanced analytics and deeper automation. This transition from a fragmented setup to a centralized control plane allows developers to take greater ownership of their services. The integration of self-service capabilities ensures that developers can deploy and manage APIs with minimal friction, which is essential for maintaining the pace of innovation in the conversational AI sector.
The collaboration between Kong and PolyAI is rooted in the transition of AI from experimental projects to operational business systems. Kong’s platform provides the security, performance, and governance required to connect AI agents deeply with the backend systems that power modern businesses. This infrastructure not only supports the current volume of interactions—many of which perform the workload of over 1,000 full-time employees—but also prepares PolyAI for the next era of agentic workflows.
"As PolyAI scales to meet massive demand for enterprise-grade agentic AI, Kong gives us the infrastructure to leapfrog traditional development," said Shawn Wen, CTO and Co-Founder at PolyAI. "This partnership helps us ship our agentic workflows and put the power of enterprise conversational AI directly into the hands of developers worldwide."
By enabling the tracking of usage and the ability to monetize AI traffic, Kong helps PolyAI unlock new revenue streams while ensuring that every interaction remains secure and performant. This strategic foundation allows PolyAI to continue delivering human-level understanding with the reliability required by global leaders in industries such as hospitality, energy, and finance.
About Kong Inc.
Kong Inc., a leading developer of API and AI connectivity technologies, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong's unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com.
About PolyAI
PolyAI is transforming customer experience with AI agents that help enterprises show up as the best versions of themselves in every conversation. We are trusted by global leaders including Marriott, Caesars Entertainment, PG&E, and UniCredit to handle their most complex customer interactions. Our agents deliver human-level understanding with enterprise-grade reliability, and many of our largest deployments already do the work of 1,000+ full-time employees.
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