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Pegasystems Inc., known as The Enterprise Transformation Company™, has been recognized as a Leader in The Forrester Wave™: Digital Process Automation Platforms, Q3 2025. Pega Infinity™, the company’s AI-powered suite, earned the highest scores in both current offering and strategy categories, highlighting its advanced capabilities in agentic AI and workflow automation.
Pega named Leader in 2025 Forrester Wave for Digital Process Automation.
Earned highest scores in current offering and strategy among 14 vendors.
Pega Infinity excels in complex workflows and AI-driven orchestration.
Features Pega Blueprint for AI-powered workflow design from natural language.
Highest scores in 13 of 19 criteria, including governance and AI agent design.
Suits enterprises with sophisticated, customer-facing transformation goals.
In The Forrester Wave™: Digital Process Automation Platforms, Q3 2025, Pega was evaluated among 14 vendors across 19 criteria. The report praised Pega’s “center-out mission” for journey orchestration, emphasizing its “Build for Change” architecture and AI decisioning, which secured superior scores for vision and roadmap. “Pega Infinity does well with sophisticated use cases. The App Factory has superior features for DPA governance, while Blueprint builds workflows from natural language, infuses best practices, and can draw from legacy systems,” the report stated.
Pega Infinity, Pega’s flagship suite, empowers organizations to build, deploy, and optimize applications for customer service, operations, and digital transformation. The platform’s standout tools include Pega Blueprint™, a generative AI-powered design agent that transforms client goals into modern, agent-driven workflows using best practices. The Agent Experience, AgentX API, and Knowledge Buddy were noted as leading-edge solutions for AI agent design. Reference customers highlighted “Pega’s strength in orchestrating complex workflows and its top-notch process modeling tools,” affirming its “Build for Change” promise with a layered, composable architecture.
Pega achieved the highest possible scores in 13 of 19 criteria, including DPA governance, case management support, AI agent design and configuration, orchestration, large-scale processes, business rules, AI model decisioning, endpoint integration, process modeling, process intelligence, vision, roadmap, and partner ecosystem. The report concluded that “Pegasystems best suits enterprises with sophisticated transformation goals, particularly if they want to focus on customer-facing AI agents,” underscoring Pega’s alignment with complex, enterprise-level automation needs.
Pega’s focus on agentic AI and its comprehensive approach to digital process automation enable enterprises to achieve autonomous operations. The platform’s ability to integrate with legacy systems, coupled with its advanced governance and process intelligence, supports scalable and transparent automation. Pega’s roadmap, including enhancements to Agent Experience and AgentX API tools, positions it to lead in customer-facing AI agent development.
Pega’s recognition as a Leader in the 2025 Forrester Wave report reinforces its role as a pioneer in digital process automation. By leveraging AI-powered decisioning and workflow orchestration, Pega empowers enterprises to achieve transformative outcomes, driving efficiency and innovation in customer-centric processes.
Pega is The Enterprise Transformation Company that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world’s most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help enterprises meet today’s customer demands while continuously transforming for tomorrow.
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