Pega Infinity '25 Launches Agentic Platform

Pegasystems Inc., The Enterprise Transformation Company listed on NASDAQ as PEGA, has announced the general availability of Pega Infinity '25, the industry's first agentic enterprise transformation platform. This release delivers trustworthy, predictable AI agents at scale, enabling organizations to reimagine legacy systems, automate workflows, and enhance productivity amid challenges where 95% of enterprise AI initiatives fail, according to new MIT research.

Quick Intel

• Pega Infinity '25 harnesses reasoning AI for design-time creativity and semantic AI for runtime predictability, ensuring reliable agent execution.
• Introduces Pega Agentic Process Fabric for orchestrating AI agents and systems via a unified conversational interface across origins.
• Enhances Pega Blueprint with AI agents for legacy analysis, extracting insights from videos, documents, code, and more to build cloud-ready apps.
• Supports business-IT collaboration in Blueprint with versioning, field-level models, and persona-based controls for faster workflow design.
• Features runtime agents for step-by-step execution and ad hoc workflow creation, all auditable and compliant with governance.
• Integrates task and process mining for full work visibility, feeding insights into Blueprint to accelerate transformation across F&A and customer service.

Delivering Trustworthy AI Agents at Scale

Pega Infinity '25 addresses the shortcomings of most agentic AI solutions by combining creative potential with dependable execution for enterprise reliability. Unlike approaches that introduce unpredictability, Pega's architecture deploys the appropriate AI type—reasoning for innovative workflow design and semantic for governed runtime operations—unleashing agent power without compromising control.

This strategic method incorporates Pega Agentic Process Fabric, unveiled at PegaWorld 2025, which coordinates diverse AI agents and systems through a single interface. Enterprises achieve unified oversight, intelligently routing requests for consistent, impactful results across hybrid environments.

Breakthrough Capabilities for Transformation

Pega Infinity '25 equips organizations with tools to accelerate modernization and process optimization. AI agents in Pega Blueprint analyze legacy assets like process diagrams, data files, and source code, surfacing insights, case types, personas, and integrations to preserve functionality while crafting improved, cloud-native applications.

Collaboration between business and IT improves through Blueprint's shared workspace for defining workflows, data models, access controls, and versioning, allowing snapshots for easy restoration and iteration.

Design agents propose refined workflows drawing on industry knowledge and human input, while runtime agents interpret requests to execute governed steps, ensuring auditable compliance.

AI Enhancements Across Core Solutions

Updates to Pega Platform introduce Predictable AI capabilities, auto-generating agents from Blueprints to triage requests and guide users. Agent Steps embed automation for tasks like summarization and data extraction, with tracer tools for explainability and troubleshooting.

Modernization features include auto-generated data models for cloud migration, native connections to AWS Redshift and Google BigQuery, and developer assistants for rapid app assembly from Blueprints.

Task Mining integrates with Process Mining for holistic work analysis, identifying inefficiencies and feeding directly into Blueprint for targeted improvements.

Pega Customer Decision Hub adds drag-and-drop email authoring, concurrent change management, and Google Cloud integration for advanced action insights.

Pega Customer Service deploys self-service agents mirroring CSR workflows, email automation, and a gen AI simulator for onboarding, plus analytics for performance tracking.

Pega Sales Automation includes an AI assistant for action prioritization and Teams integration, with chat widgets embedding forms for one-click selling.

Pega Infinity '25 is available now for Pega Cloud customers, with Pega Agentic Process Fabric arriving next month. This platform empowers enterprises to navigate AI complexity with confidence, transforming legacy burdens into agile advantages for sustained innovation and efficiency.

For more information on Pega's enterprise transformation capabilities, visit www.pega.com/infinity.

Quotes and Commentary

"Despite all the hype around generative AI, most approaches just create more complexity than clarity," said Kerim Akgonul, chief product officer, Pega. "With Pega Infinity, we've taken a different approach. Instead of introducing unpredictable agents into mission-critical environments, we've built the first platform that gets agents right, combining creative AI at design time with predictable execution at runtime. This uniquely positions enterprises to transform at the speed of innovation, delivering real results without compromising reliability."

“InterSystems prides itself on continuously improving how we serve our customers and empowering our teams with the best technology available,” said Corey Ledin, senior manager CRM, InterSystems. “The updates to Pega Infinity, from agentic AI capabilities to the Blueprint-driven approach to enterprise modernization, have the potential to create meaningful impact across our organization."

About Pegasystems

Pega provides the leading AI-powered platform for enterprise transformation. The world’s most influential organizations trust our technology to reimagine how work gets done by automating workflows, personalizing customer experiences, and modernizing legacy systems. Since 1983, our scalable, flexible architecture has fueled continuous innovation, helping clients accelerate their path to the autonomous enterprise.

• Agentic AIEnterprise TransformationAI Agents