Parloa, a leading AI Agent Management Platform provider, announced an alliance and reseller agreement with Deloitte Canada to help Canadian organizations reimagine customer service through premier conversational and agentic AI solutions. Parloa enables customers to build, optimize and manage AI agents across full customer lifecycle and all channels, with built-in capabilities to improve every conversation.
As organizations across Canada face rising customer expectations, increasing service volumes, and pressure to deliver personalized experiences at lower cost, contact center leaders look beyond traditional automation. Together, Parloa and Deloitte help clients move from legacy customer service models to intelligent, AI-powered engagement experiences capable of handling high-volume interactions across voice and digital channels.
Parloa and Deloitte structure collaboration to close gaps that often stall AI programs. Pairing Parloa platform with Deloitte's capabilities in contact center strategy, systems integration, and change management enables clients to build governance, data foundations, and operating models that ensure AI pilots reach success in production.
"Most agentic AI projects in CX stall because technology is forced into tech stack it was never built for," said Chris Silver, Chief Revenue Officer, Parloa. "We built Parloa to fit each customer's unique operations: design, deploy, test, and optimize agent around their systems, channels, and data before ever going live. Pair that with Deloitte's customer experience leaders and their ability to implement and govern at enterprise scale, and customers will successfully move past pilots into customer-ready AI."
"Customer service has become moment of truth for brand loyalty, and AI agents are redefining what every interaction can be," said Angela Gordon, Partner, Deloitte Canada. "Our alliance with Parloa helps Canadian organizations redesign service around what AI agents and people each do best, giving customers faster, more personal resolutions and freeing teams to focus on moments that matter most."
Leading organizations use Parloa's AI Agent Management Platform to run AI-powered customer interactions at enterprise scale across voice and digital channels. As result, customers enjoy more natural, personalized experiences, shorter wait times, and more consistent service, while human agents focus on issues requiring empathy, personal judgment and appropriate oversight. Parloa Zones gives legal and security teams way to prove data residency in Canada, and region by region, without re-architecting platform for every new market.
The alliance positions Deloitte Canada to support clients through every phase of transformation journey, including contact center modernization roadmaps and business cases, conversational AI and virtual agent design, agentic AI implementation and governance, integration with existing customer service platforms and enterprise systems, change management and operating model transformation, and ongoing optimization and managed services.
About Parloa
Parloa empowers global enterprises to build, train and manage AI agents for premier customer experiences. Founded by Malte Kosub and Stefan Ostwald, Parloa began with belief that every great conversation is start of relationship, principle that still guides how company builds technology today. Leading global brands use Parloa's advanced AI agents to improve service at scale, increase customer loyalty and unlock new revenue. Parloa employs more than 600 people across eight offices throughout North America and Europe.
