Ondaro, a ServiceNow Elite Partner specializing in AI-enabled transformation, has promoted Christine Morris, Marc England, and Susan Lucas to Vice President roles. The appointments strengthen the company's leadership structure by providing end-to-end accountability across consulting, technical delivery, and portfolio governance as organizations increasingly adopt AI-powered ServiceNow solutions.
Ondaro announced the promotion of three senior delivery leaders to Vice President positions as the company expands its leadership capabilities for increasingly complex enterprise ServiceNow programs.
Christine Morris has been named Vice President of Consulting, Marc England becomes Vice President of Technical Services, and Susan Lucas assumes the role of Vice President of the Strategic Portfolio Management Office. Together, the three leaders will oversee the full lifecycle of ServiceNow engagements, spanning business consulting, technical implementation, and governance.
“We want to congratulate Christine, Marc, and Susan on these well-deserved promotions,” said Chris Chute, Chief Delivery Officer of Ondaro. “These three delivery leaders have made a huge impact not just for Ondaro but for many organizations across a wide-range of industries on the ServiceNow platform. They are the leaders in the ecosystem who are staying ahead of the trends and deserve titles that reflect not only their career paths, but Ondaro’s growth in the era of AI.”
According to Ondaro, the new executive structure is designed to address growing enterprise demand for advisory partners capable of connecting AI strategy with measurable business outcomes.
The leadership model assigns clear ownership across three core areas:
This structure enables Ondaro to provide integrated guidance for organizations deploying AI capabilities within ServiceNow while maintaining governance and operational consistency.
Christine Morris, Vice President of Consulting, leads Ondaro's functional consulting practice across IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), Security Operations (SecOps), Integrated Risk Management (IRM), Strategic Portfolio Management (SPM), and Public Sector Digital Services. She also drives adoption of Now Assist, AI agents, and workflow intelligence across consulting engagements.
Marc England, Vice President of Technical Services, oversees architecture, integrations, and technical implementation across strategic ServiceNow projects. Having spent more than a decade with Ondaro, he now leads the company's Certified Master Architect and Certified Technical Architect programs while promoting the adoption of Now Assist and agentic AI implementation patterns.
Susan Lucas, Vice President of the Strategic Portfolio Management Office, is responsible for portfolio governance, delivery methodology, and financial performance across enterprise engagements. She also leads AI adoption initiatives within portfolio management, including AI-assisted risk identification.
Ondaro emphasized that the promotions reflect its broader strategy of combining deep industry expertise with AI-enabled delivery capabilities.
"At Ondaro it's simple: customer-first, expert-led, AI-accelerated, and in that order,” said Jeff Gregory, CEO of Ondaro. “AI doesn't know your business, and the human side of this work is not something you can replicate. What makes Christine, Marc, and Susan special is that they bring both. They have spent years in the trenches with our customers, and they were also the first ones to jump on Now Assist and agentic AI and put those tools to work on real engagements. That combination of deep experience and the newest tools is exactly what turns AI from an experiment into an outstanding outcome. These promotions are well earned, and these three will keep driving Ondaro forward and delivering for our customers the way they have every single day."
The company stated that the leadership appointments will help strengthen AI-enabled ServiceNow consulting while ensuring enterprise customers receive governance, technical expertise, and strategic guidance throughout their digital transformation initiatives.
About Ondaro
Ondaro is a ServiceNow Elite Partner that helps organizations realize value from their ServiceNow platform quickly and where it matters most, including putting AI to work with the governance needed to scale it. With deep expertise across IT, HR, customer service, risk, and asset management, Ondaro works with clients in financial services, healthcare, manufacturing, government, and other industries to simplify workflows and build the operational foundation for what comes next. Learn more at ondarowave.com.
