NTT DATA has expanded its Salesforce partnership, launching a new service for Agentforce, Salesforce’s digital labor platform. This offering, built on the Smart AI Agent™ Ecosystem, enables enterprises to deploy and scale AI agents across industries like healthcare, insurance, and retail, driving automation and business value with robust governance.
NTT DATA’s Agentforce service leverages the EPAS model—Evangelize, Pilot, Adopt, Scale—to accelerate AI agent adoption. Megan Piccininni, SVP and Global Salesforce Practice Leader, stated, “With our new service for Agentforce, our partnership with Salesforce underscores the transformative potential of agentic AI.” The service integrates with MuleSoft and Data Cloud, ensuring seamless connectivity and enterprise-grade scalability.
The service supports diverse use cases across industries. In healthcare, AI agents enhance patient management, improving outcomes. For insurance, Agentic Business Process as a Service streamlines operations like Life Insurance-as-a-Service. In real estate, agents automate vendor management, reducing support tickets. Phil Samenuk, SVP at Salesforce, noted, “Organizations need a new labor model that unlocks the full potential of humans with AI at work. NTT DATA is a critical partner for identifying and developing specific use cases with our joint customers across industries.”
NTT DATA’s service optimizes customer service, marketing, and recruitment processes. AI agents automate email credit management, deal validation, and hiring workflows, achieving faster time-to-hire and email processing. Application Management Services Agentification integrates utility agents with observability systems, enhancing operational efficiency across platforms.
Built on NTT DATA’s expertise in data, cloud, and security, the service ensures governance and compliance through centralized security controls. Megan Piccininni added, “By merging our competencies in Salesforce, Application Management Services, Business Process Services, Data and AI Services, Cloud and Security Services, and next-generation technologies, we deliver multi-faceted benefits to our clients.” This approach supports secure, interoperable AI agent deployment.
Leveraging Salesforce’s AgentExchange, NTT DATA provides access to pre-validated Model Context Protocol (MCP) servers and industry-specific actions. This enables rapid deployment of AI agents, delivering immediate value. The service’s repository of hundreds of use cases ensures tailored solutions, driving measurable outcomes across enterprises.
NTT DATA’s Agentforce service positions businesses to harness digital labor effectively, blending human and AI capabilities for competitive advantage. With end-to-end expertise and a focus on responsible innovation, NTT DATA empowers clients to achieve scalable, industry-ready AI transformations.
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
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