NTT DATA today announced the launch of NTT DATA Software Defined Infrastructure (SDI) Services Agent, a conversational agentic service experience for enterprise infrastructure. Embedded within NTT DATA's SDI Services, this multi-agent system is redefining how enterprises operate, optimize and govern AI infrastructure at scale. The SDI Services agent acts as an orchestrator selectively triggering the appropriate agents in the background, continuously sensing, reasoning and acting across networking, hybrid data center, cybersecurity and digital workplace environments.
Multi-agent system delivers predictive intelligence, faster resolutions, and measurable outcomes.
Provides real-time visibility and explainable AI decisions across multivendor environments.
Incorporates sustainability insights for environmental impact optimization.
Unlike OEM AI assistants limited to single-vendor ecosystems, SDI Services Agent works across multivendor infrastructure.
NTT DATA serves 75% of the Fortune Global 100.
NTT DATA has $30+ billion in annual revenue.
This marks a significant evolution of NTT DATA's SDI Services. Acting as a digital twin for critical IT operational roles, the SDI Services agent fundamentally transforms how enterprises govern infrastructure using AI agents. For the first time, enterprises can interact with their multivendor infrastructure environment through natural language prompts, gaining persona-based insights to operate infrastructure confidently into the AI Era. The agent reasons through live telemetry, historical context and policy guardrails to take safe, deterministic action and shift day-to-day operations while keeping humans firmly in control.
Traditional infrastructure services are increasingly out of step with the demands of an AI-driven enterprise. While usual Original Equipment Manufacturer (OEM) AI assistants are limited to single-vendor ecosystems, the NTT DATA SDI Services Agent delivers enterprise-grade intelligence across complex, multivendor infrastructure environments. The agent also incorporates sustainability insights, helping organizations understand and optimize the environmental impact of their infrastructure estates. NTT DATA's Global AI Report: A Playbook for AI Leaders found that AI leaders are investing more in rebuilding their core applications with embedded AI capabilities rather than limiting themselves to surface-level add-ons (34.5% of those surveyed).
As Chris Barnard, Vice President at IDC, stated: "Traditional infrastructure services are increasingly out of step with the demands of an AI-driven enterprise. NTT DATA is differentiating itself through an innovative-first multivendor agentic service experience. Its AI-first approach enables infrastructure leaders to break out of traditional maintenance models and focus on outcomes at scale."
Dilip Kumar, Global Head, Infrastructure Solutions at NTT DATA, Inc., added: "As organizations accelerate AI adoption, a secure, enterprise-grade infrastructure foundation combined with conversational agentic service experience becomes a strategic business differentiator. Our agentic SDI Services enable enterprises to move beyond 'lights on' operations and turn infrastructure performance into measurable outcomes."
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.
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