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Nice has announced that it was recognized for Best Innovation for Customer Experience at Enterprise Connect 2026, a leading conference and exhibition for enterprise communications and collaboration. The award was presented to NiCE for its industry-first innovation that identifies, builds, and deploys production-ready AI agents directly from enterprise data, accelerating AI-first customer experience from insight to execution.
NiCE received the Best Innovation for Customer Experience award at Enterprise Connect 2026 for its AI agent capability.
The innovation analyzes structured and unstructured data across voice, digital, self-service, workflows, and human interactions to identify where AI will deliver the greatest business value.
It quantifies projected impact and automatically builds production-ready NiCE AI Agents within the same platform, eliminating prolonged pilot cycles.
The platform unifies discovery, deployment, and governance within a single digital front door for customer engagement.
Powered by billions of customer interactions annually, the platform continuously learns from real-world performance and optimizes AI agents through enterprise-grade guardrails.
The award recognizes technologies that demonstrate significant advancement, innovation, and measurable business impact in customer engagement.
The Best Innovation for Customer Experience award recognizes technologies that demonstrate significant advancement, innovation, and measurable business impact in customer engagement. NiCE's winning capability, built on the company's AI-native customer engagement platform, addresses a fundamental challenge in enterprise AI: how to move from insights to execution without prolonged pilot cycles and fragmented automation strategies.
Unlike analytics tools that stop at dashboards or point AI solutions that operate in isolation, NiCE unifies discovery, deployment, and governance within a single digital front door for customer engagement. The platform analyzes structured and unstructured data across voice, digital, self-service, workflows, and human interactions to pinpoint where AI will deliver the greatest business value. It then quantifies the projected impact and automatically builds production-ready NiCE AI Agents within the same platform.
"Enterprise Connect is proud to recognize NiCE for Best Innovation for Customer Experience," said Eric Krapf, Program Chair, Enterprise Connect. "NiCE's new AI agent capability represents a significant advancement in how enterprises operationalize AI, transforming customer interaction data into scalable, production-ready automation with measurable business impact."
Powered by billions of customer interactions processed annually, the platform continuously learns from real-world performance and optimizes AI agents through enterprise-grade guardrails and AI Ops controls. This approach drives higher containment, reduced handle time, and faster speed to value for organizations deploying AI-powered customer engagement.
"This recognition validates a fundamental shift in how enterprises deploy AI," said Jeff Comstock, President, CX Product & Technology, NiCE. "NiCE's latest AI agent innovation starts with real interaction data, quantifies the impact, and moves directly to execution. It's disciplined, scalable AI, designed to produce outcomes, not experiments."
About Enterprise Connect
For over 35 years, Enterprise Connect has stood at the forefront of enterprise communications, collaboration, and customer experience in North America. Delivering an impactful blend of industry-best conference tracks, innovative networking experiences, dynamic expo activations, and year-round digital engagement, Enterprise Connect also provides the very best in webinar hosting, virtual events and newsletters. Bringing together IT executives, vendors, analysts, or channel partners, attendees engage with influential peers and critical innovations across themes like AI-powered systems, CX platforms, cloud migration, and modern workplace strategies. Enterprise Connect is organized by Informa, a leading international events, digital services and academic research group. Informa is a FTSE 100 company, with 14,000 colleagues working in 30 countries.
About NiCE
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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