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NiCE has announced the launch of a new agentic AI innovation designed to transform enterprise interaction data into ready-to-deploy, performance-driven AI agents at scale. Unveiled at Enterprise Connect, the solution aims to eliminate the execution gap that often stalls AI projects, moving organizations from pilot phases to production-ready deployments by using data to identify and act on automation opportunities.
NiCE launched a new agentic AI innovation that turns enterprise interaction data into ready-to-deploy AI agents, unveiled at Enterprise Connect 2026.
The solution analyzes structured and unstructured data across voice, chat, digital channels, and workflows to identify where AI can deliver measurable impact.
It automatically builds and deploys AI agents to execute against those opportunities, moving from opportunity identification to live deployment in hours.
The closed-loop approach quantifies projected ROI before deployment and continuously learns from top-performing human resolutions on the CXone platform.
The innovation aims to help organizations move from AI experimentation to measurable outcomes at scale, delivering higher containment rates and reduced service costs.
The capability is powered by billions of customer interactions processed annually across the NiCE CXone platform.
As organizations increasingly adopt AI-first customer experience strategies, many encounter a common obstacle: successful pilots fail to translate into scalable production deployments. Insights remain trapped in dashboards, decisions stay manual, and time-to-value stretches from months to quarters. NiCE's new agentic AI innovation directly addresses this challenge by using a data-driven approach to eliminate the execution gap and scale intelligent AI agents effectively.
The capability analyzes both structured and unstructured data across voice, chat, digital channels, workflows, and human interactions. It pinpoints where AI can deliver measurable impact across key business metrics including cost, revenue, customer and employee experience, and compliance. Once opportunities are identified, the system automatically builds and deploys the AI agents needed to execute against those opportunities, all operating under enterprise-grade governance guardrails.
“Enterprises don’t win by bolting AI point solutions onto their existing infrastructure,” said Jeff Comstock, President, CX Product & Technology. “They win with one AI-native digital front door that orchestrates every interaction end-to-end. NiCE strengthens that strategy by starting with real interaction data, quantifying the opportunity, and moving directly to production-ready AI agents. It helps organizations move quickly from AI experimentation to measurable outcomes at scale.”
Unlike traditional analytics tools that stop at dashboards, or AI agents deployed without deep enterprise intelligence, NiCE's innovation introduces a closed-loop system. It identifies high-impact automation opportunities, quantifies projected ROI before deployment, and automatically generates production-ready NiCE AI Agents to execute against them. What traditionally required specialist analyses, iterative testing, and extended validation cycles can now move from identified opportunity to live deployment in hours.
Powered by billions of customer interactions processed annually across the CXone platform, the innovation continuously learns from top-performing human resolutions and measures live outcomes against initial projections. This ensures that every deployed agent is optimized and accountable to business results.
“Organizations no longer want AI demos; they want provable results—and a unified platform can help get them there,” said Robin Gareiss, CEO and principal analyst, Metrigy. “In fact, Metrigy research shows that 82.4% of companies see value in a unified platform for CX and AI capabilities. By connecting enterprise data directly to deployment within a unified platform, NiCE’s closed-loop approach enables enterprises to scale AI with confidence.”
The result is a framework for scaling trusted AI agents orchestrated across the enterprise, delivering higher containment rates, reduced service costs, and accelerated time to measurable value.
About NiCE
With NiCE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NiCE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NiCE to transform - and elevate - every customer interaction.
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