NiCE has announced that it is a launch partner for the AWS European Sovereign Cloud, extending its strategic collaboration with Amazon Web Services (AWS). Through the partnership, NiCE will make its agentic AI-powered customer experience (CX) solution available on the AWS European Sovereign Cloud, enabling organizations across Europe to deploy AI while supporting data residency, operational autonomy, and digital sovereignty requirements within the European Union (EU).
The announcement builds on the existing strategic relationship between NiCE and AWS, extending the availability of NiCE’s agentic AI solution to customers using the AWS European Sovereign Cloud.
The independent cloud infrastructure is designed specifically for European governments and enterprises, offering organizations a cloud environment located entirely within the EU while maintaining AWS's core security, performance, architecture, APIs, and services. This enables customers operating in regulated industries to adopt AI-driven customer experience technologies while meeting digital sovereignty and regulatory requirements.
With its agentic AI solution planned for deployment on the AWS European Sovereign Cloud, NiCE aims to help organizations automate customer interactions while maintaining governance over sensitive data.
The platform enables organizations to deploy:
For example, financial institutions can automate routine customer service requests, provide real-time guidance to human agents, and personalize customer interactions while ensuring customer data remains within the European Union.
“What sets NiCE apart is enterprise-grade agentic AI engineered for the world’s most regulated organizations, purpose-built with reliability, security, compliance, and privacy that organizations can’t compromise on,” said Dorothy Copeland, Chief Partner Officer at NiCE. “By extending our agentic AI solution to the AWS European Sovereign Cloud, NiCE enables Europe’s most regulated organizations to deploy next-generation AI capabilities on an independent cloud infrastructure located within the EU, supporting their digital sovereignty needs while accelerating AI-first customer experience transformation.”
NiCE stated that the partnership aligns with its broader sovereign cloud strategy, which already includes deployments across the European Union, the United Kingdom, and Australia. The addition of the AWS European Sovereign Cloud further expands deployment options for organizations that require compliance with regional regulatory frameworks while continuing AI innovation.
"As AI governance becomes a strategic priority across Europe, sovereign cloud environments are evolving from a compliance requirement to a key enabler of innovation. Organizations increasingly need solutions that not only meet stringent data residency and regulatory obligations, but also deliver the agentic AI, automation, and real-time insights required to transform customer experience,” said Oru Mohiuddin, Research Director, IDC. "The combination of NiCE's agentic AI capabilities with the AWS European Sovereign Cloud addresses a growing market need: enabling regulated organizations to pursue AI-led transformation while maintaining control over data, operations, and governance within the EU."
Thomas Pöppe, CIO, AOK Bayern: “As we operate in an increasingly complex regulatory and competitive environment, especially around the use of AI, we see sovereignty as becoming essential to our long-term AI strategy. The combination of NiCE's agentic AI capabilities and the AWS European Sovereign Cloud offers a compelling path forward, allowing us to innovate while meeting evolving requirements around data residency, governance, and operational control.”
By extending its AI-powered customer experience platform to the AWS European Sovereign Cloud, NiCE is expanding deployment options for organizations seeking to balance AI innovation with regulatory compliance, security, and operational control across highly regulated industries.
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
