NiCE Cognigy has been recognized as a Leader in the Forrester Wave™: Conversational AI Platforms for Customer Service, Q2 2026. The report highlights NiCE Cognigy’s strong capabilities in managing AI models and providing an agentic framework for complex operations at scale.
The report notes that “Cognigy is a good fit for organizations looking to deploy complex, agentic-driven conversational AI applications at scale.” It highlights Cognigy’s strengths in managing AI models, providing an agentic framework for complex operations, and offering development and testing tools that help organizations build and manage sophisticated AI-driven solutions.
NiCE Cognigy received top scores in key areas including vision, innovation, partner ecosystem, supporting services, AI model management, multimodal and omnichannel support, agentic framework, resource orchestration, prebuilt application components, and application testing tools.
“Conversational AI has moved beyond simple interactions, and it now needs to resolve complete customer journeys,” said Philipp Heltewig, general manager and chief AI officer, NiCE Cognigy. “Enterprises are shifting away from fragmented tools toward a single platform that can unify AI, data, and workflows across every touchpoint. We believe this recognition from Forrester reinforces NiCE as a leader in helping organizations operationalize AI at scale and turn every interaction into a measurable outcome.”
About NiCE
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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