New York Life has announced the appointment of Zhen Zhao as Chief AI Officer. In this role, Zhao will lead the company's AI strategy, platforms, and execution, driving the development and delivery of advanced AI and data science solutions, including agentic AI and machine learning capabilities.
Zhen Zhao appointed Chief AI Officer at New York Life.
Previously served as SVP, Global Head of AI Platform at Chubb.
Held AI leadership roles at Barclays and Comcast.
Holds multiple patents and serves as adjunct associate professor at Temple University.
Ph.D. and master's in computer engineering from Drexel University.
Will lead enterprise AI strategy, platforms, and agentic AI development.
Zhao joins New York Life from Chubb, where he most recently served as senior vice president, global head of AI Platform. In that role, he led global teams across AI platform development, governance, and machine learning and large language model operations. Earlier in his career, Zhao held leadership roles at Barclays and Comcast, where he led AI engineering, data platforms, and machine learning innovation initiatives. He began his professional career as a software engineer at the People's Bank of China.
In addition to his corporate leadership experience, Zhao is an accomplished innovator and researcher. He holds multiple patents and serves as an adjunct associate professor at Temple University. Zhao earned a Ph.D. and master's degree in computer engineering from Drexel University, as well as a master's degree in electrical engineering from Sun Yat-sen (Zhongshan) University.
New York Life is applying AI responsibly and thoughtfully to enhance human connection, improve how the company works, and help agents and advisors better serve clients for the long term. Zhao will lead the company's AI strategy, platforms, and execution, driving the development and delivery of advanced AI and data science solutions.
"AI presents new opportunities to deliver more seamless experiences and greater value for the clients, agents and advisors who rely on New York Life," said New York Life Executive Vice President and Chief Information Officer Deepa Soni. "Zhen's leadership will be essential as we continue to apply AI responsibly and thoughtfully — enhancing human connection, improving how we work and helping our agents and advisors better serve clients for the long term."
About New York Life
New York Life Insurance Company, a Fortune 100 company founded in 1845, is the largest mutual life insurance company in the United States and one of the largest life insurers in the world. Headquartered in New York City, New York Life's family of companies offers life insurance, disability income insurance, retirement income, investments and long-term care insurance. New York Life has the highest financial strength ratings currently awarded to any U.S. life insurer from all four of the major credit rating agencies.
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