New Relic, the Intelligent Observability Company, today announced the next evolution of its platform that will power agentic AI-first businesses. The New Relic Autopilot and New Relic Ground Truth capabilities provide engineering teams with ultimate flexibility, enabling them to either deploy an automated SRE agent operated entirely by New Relic, or supercharge their existing, custom AI agents by natively integrating them with New Relic's powerful observability data substrate . Both offerings sit on the same rich data substrate, giving teams the choice between a managed agent or grounding their own agents in real system truth .
New Relic Autopilot is an out-of-the-box automated SRE agent that triages incidents, identifies root causes, and scopes remediations from the moment an alert fires .
New Relic Ground Truth provides exclusive tools for existing AI agents like GitHub Copilot, Claude Code, and AWS DevOps to access New Relic's observability data via APIs .
Ground Truth is designed for agent-optimized insights with fewer tool calls, improving token efficiency and enabling faster discovery .
A large enterprise customer reported a 1.1% error rate across 1,300+ users using Ground Truth .
Autopilot features specialist agents for Kubernetes, Kafka troubleshooting, and cross-stack root-cause analysis .
Both capabilities are available summer 2026 .
The challenging aspect of an incident is not identifying what broke, but pinpointing why, whether it is safe to act, and next steps. New Relic Autopilot is an out-of-the-box automated SRE agent built on New Relic's data substrate that automatically triages incidents, identifies root causes, and scopes possible remediations . It starts with analysis the moment an alert fires, giving human responders a significant advantage early on in the response process and helping them hit service level objectives .
Key features include a growing team of expert agents with domain specialists in Kubernetes, tools optimized for Kafka troubleshooting, and cross-stack root-cause analysis, with more coming soon . The agent learns an organization's environment through New Relic Knowledge, grounding conclusions in specific runbooks and retrospectives, while external Model Context Protocol connections to Jira and GitHub pull in code details to pin down problems . Long-term memory captures tribal knowledge and disperses it across the team, with memory scoping to optimize agent accuracy . Autopilot works where teams do, featuring a new agentic user experience on the New Relic platform, in Slack, and via automated workflow actions triggered by a SEV1, after a deploy, or on a schedule .
New Relic Ground Truth provides a suite of exclusive tools for AI agents that gives the agents businesses already run, whether GitHub Copilot, Claude Code, AWS DevOps, or an orchestrator they have built, direct access to the deepest insights inside their New Relic data . "Operations are going headless. AI agents won't log in to view dashboards. They'll pull what they need through APIs, reason about it, and act," said Camden Swita, Head of AI at New Relic. "That's exactly what New Relic Ground Truth delivers: it grounds your own agents in the real truth of your systems, through APIs instead of UIs" .
Key features include exclusive, agent-optimized insights that expose premium tools offering New Relic's richest insights that are difficult to get through public APIs or basic query tools . It works seamlessly with the agents and orchestrators customers already run, and is designed to help agents discover insights rapidly with fewer tool calls, which can significantly improve token efficiency . New Relic cited customer proof for Ground Truth, with a large enterprise self-measuring a 1.1% error rate across more than 1,300 users .
About New Relic
New Relic arms businesses with the trust and confidence required to thrive in the AI era. The New Relic Intelligent Observability Platform is the leading AI-strengthened platform designed to unify telemetry and business outcomes, bringing intelligence and automated actions to the most complex digital environments. The platform shifts teams from reactive firefighting to intelligent orchestration, leveraging AI-driven automation to optimize technology spend and protect revenue in real-time. That is why global leaders—Adidas Runtastic, Domino's, Ryanair, Swiggy, Topgolf, and William Hill—run on New Relic to drive innovation and deliver exceptional customer experiences.
