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New Relic, the Intelligent Observability company, today announced major platform innovations at New Relic Advance that connect technical performance directly to customer impact and business outcomes. Leading with Intelligent Workloads, which automate the discovery of complex dependencies, these updates enable organizations to achieve a complete 360-degree view of system health, user experience, and revenue implications in the AI era. The enhancements empower teams to resolve incidents faster, quantify performance effects on key metrics like revenue and abandoned carts, and transform observability into a strategic value driver.
“Companies that will thrive in the AI era understand that observability is no longer solely focused on systems performance. It’s now part of the business conversation,” said New Relic Chief Product Officer Brian Emerson. “For organizations, the risk is no longer just outages, it’s being blind to business impact. If teams can’t quickly and confidently answer what changed, how their customers were impacted, or how revenue was impaired, decisions slow down while risk quietly compounds. Drawing on our roots in APM, we’ve evolved monitoring to stay ahead of customer needs and directly align with business metrics.”
Intelligent Workloads represent a significant evolution in Application Performance Monitoring (APM). By automating the discovery and mapping of complex dependencies across modern applications—including those powered by AI—the feature delivers a unified perspective that goes beyond traditional metrics. Teams gain precise insight into how service performance influences critical business indicators, enabling faster incident resolution and proactive management of transaction-oriented and agentic AI workloads.
This context-aware approach shifts observability from reactive maintenance to a revenue-protecting function, helping leaders quantify the financial impact of technical issues and prioritize fixes accordingly.
New Relic’s updated DEM solution addresses the challenges of micro front-end (MFE) architectures, where web applications are composed of independently managed components. Engineers can now monitor every MFE element, capturing detailed metrics on performance timing, errors, renders, and lifecycle methods. This reveals upstream and downstream dependencies and their effects on the end-user digital experience, enabling rapid identification of root causes that directly affect customer satisfaction and revenue.
As enterprises deploy agentic AI, visibility into interconnected agent interactions becomes essential. New Relic’s capabilities include a comprehensive service map of agent-to-agent and agent-to-tool communications, along with key performance indicators such as request volume, average latency, and error rates. Drill-down traces accelerate issue resolution, supporting operational efficiency and confidence in scaling AI-driven digital workforces.
New Relic Lens allows seamless correlation of observability telemetry with external business data through cross-database queries directly in the UI, eliminating the need for data ingestion.
Federated Logs enable querying raw logs at their source while maintaining data residency and integrating insights into the unified platform for faster troubleshooting.
eBPF Network Metrics deliver lightweight, zero-instrumentation visibility into TCP and DNS performance, attributing network issues to specific processes for quicker root cause analysis.
New Relic Notebooks transform queries into reusable, variable-driven runbooks that can be linked to alerts, facilitating knowledge sharing and post-incident reviews.
The intelligent Homepage serves as a personalized launchpad, reducing context-switching by surfacing essential entities, dashboards, and workflows.
Intelligent Workloads are available in preview for Transaction 360 users, with other innovations accessible in preview to all New Relic platform users.
About New Relic
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, Domino’s, GoTo Group, Ryanair, Swiggy, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.
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