.jpg)
NetBrain Technologies has released the next version of its NetBrain platform, introducing Agentic NetOps powered by agentic AI. This advancement integrates autonomous AI agents into network operations workflows to independently investigate and diagnose complex issues, recommend fixes, and support engineers in executing remediations—while maintaining human oversight for critical actions.
As hybrid-cloud and containerized networks grow more intricate, NetOps teams face mounting pressure to resolve issues quickly, minimize downtime, and manage changes safely. Traditional approaches often rely on manual troubleshooting, leading to delays and errors. NetBrain's Agentic NetOps evolves network automation by embedding agentic AI that acts proactively—analyzing data, reasoning through problems, and suggesting or executing fixes—while keeping engineers in control to build trust and ensure accuracy.
AI Deep Diagnosis functions as a human-on-the-loop agent, leveraging the platform's digital twin and intent-based automations to deliver transparent, visualized root-cause analysis on network maps. It guides junior engineers like experts by breaking down complex issues into clear, actionable steps, significantly cutting resolution time and reducing guesswork in high-pressure incidents.
The AI Runbook Companion assists in planning by recommending and building runbooks based on data analysis. It suggests next steps to streamline troubleshooting, with engineers retaining approval and execution authority in a human-in-the-loop model. This accelerates workflows while preserving oversight and customization.
Support now extends to over 200 cloud services from major providers, encompassing resource management, databases, caching, DNS, storage, and compute. Combined with full Kubernetes integration, this provides unified visibility of physical and logical nodes in a single dashboard, enabling faster identification and troubleshooting across diverse environments.
Quick Assessment automates validation and troubleshooting checks across multiple devices, transforming hours of manual work into minutes to maintain security and compliance. Automated change remediation introduces optional pre-approval workflows, enforcing policies, centralizing oversight, and reducing risks associated with network updates.
“With this release, we’ve delivered agentic AI as a full-fledged digital engineer – it can diagnose complex issues independently dramatically improving the speed that teams can resolve incidents driving to the ultimate goal of preventing network downtime,” said Song Pang, Chief Technology Officer at NetBrain. “We understand our customers are at various stages of AI adoption. Our goal is to meet them where they are and make available in-the-loop, on-the-loop, and out-of-the-loop in support of our goal of reducing outages for our customers by 50% this year, and every year thereafter.”
“We believe customers should expect to improve the availability of their networks every year, reducing outages 50%, year over year – even as networks become more complex,” shared Barbara Scarcella, Chief Customer Officer for NetBrain, “our approach to Agentic NetOps along with our years of best practices delivers this continuous improvement. Our platform moves toward increasingly autonomous remediation as it gains data and runbooks tailored to each customer’s unique network.”
“We’re now moving into the phase where AI in networking must prove its value through tangible productivity gains—and that’s exactly what’s starting to happen. Once organizations build trust and integrate AI into their daily workflows, they’ll see measurable improvements: faster outage resolution, proactive issue prevention, and a real opportunity to keep the toil factor under control.” — Jim Frey, Omdia
NetBrain’s platform has received an overall customer rating of 4.6 out of 5 on Gartner Peer Insights™ as of January 26, 2026 (out of 173 ratings). According to one review from a healthcare and biotech company, “NetBrain has a very powerful network monitoring threat management system that gives a wonderful experience and hassle-free environment.” NetBrain was also recognized as a Strong Performer in the 2025 Gartner Peer Insights™ ‘Voice of the Customer’: Network Automation Platforms report.
About NetBrain Technologies
NetBrain pioneers network automation, empowering IT teams with no‑code and AI. Its next‑generation platform shifts from reactive visibility to proactive observability. Automating troubleshooting and change management, it improves efficiency, reduces errors, and strengthens operational insight. Powered by a Digital Twin and intent-based automation, NetBrain scales automation and simplifies adoption. NetBrain is used by more than one‑third of the Fortune 500 and is headquartered in Burlington, Massachusetts, with locations in Munich, Toronto, Hyderabad, and Beijing.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.