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Marchex, a leader in AI-driven conversational intelligence, has been awarded the 2025 AI Agent Product of the Year by TMC for its Engage for Auto Sales & Service solution. This recognition highlights Marchex’s innovative approach to transforming automotive dealership and service center operations through purpose-built AI, driving revenue and operational efficiency.
Marchex Engage for Auto Sales & Service wins 2025 AI Agent Product Award.
AI-powered platform enhances automotive sales and service efficiency.
Features real-time alerts, sentiment tracking, and automated CRM updates.
Seamless integrations with CRMs like VinSolutions and DealerSocket.
Enables targeted outbound communication based on customer interactions.
Award underscores Marchex’s leadership in automotive conversational AI.
Marchex Engage for Auto Sales & Service is designed specifically for the automotive industry, leveraging conversation AI and industry-trained intelligence to convert customer interactions into actionable outcomes. The platform offers real-time alerts for high-value sales and service opportunities, sentiment tracking, AI-powered call summaries, and automated CRM logging. By understanding the nuances of automotive conversations, it enables dealerships and service centers to act swiftly when customer intent is at its peak, boosting sales and reducing customer churn.
“We are thrilled that Marchex Engage for Auto Sales & Service has been recognized by TMC as 2025 AI Agent Product of the Year,” said Edwin Miller, CEO of Marchex. “This award underscores the impact our Engage AI platform is having within the highly competitive automotive industry, empowering dealerships and service centers to achieve maximum value from every customer interaction along their automotive journey.”
The Engage platform offers a suite of features tailored to automotive needs. It automatically creates and updates CRM records with critical details, such as customer intent, vehicle interest, and service outcomes. Targeted outbound communication programs are enabled directly from the CRM, aligning with customers’ interests and buying stages. Real-time deal-recovery and coaching alerts notify staff of missed opportunities, allowing immediate re-engagement to prevent customer loss. The platform also integrates seamlessly with leading automotive CRMs, including VinSolutions, eLead, and DealerSocket, ensuring a unified view of customer data and optimized next steps.
“It gives me great pleasure to recognize Marchex as a 2025 AI Agent Product of the Year Award recipient,” said Rich Tehrani, CEO of TMC. “Our editors and judges were thoroughly impressed by the product’s ability to streamline processes and deliver productivity levels never thought possible.”
Marchex Engage empowers automotive businesses to maximize the value of every customer interaction. By combining AI-driven insights with industry-specific expertise, the platform helps dealerships and service centers sell and service more vehicles while enhancing customer experiences. Its ability to streamline processes and deliver actionable intelligence positions it as a game-changer in the competitive automotive market.
This award solidifies Marchex’s leadership in delivering AI solutions that drive measurable results. As dealerships and service centers continue to adopt advanced technologies, Marchex Engage stands out as a vital tool for achieving operational excellence and revenue growth in the automotive sector.
Marchex harnesses the power of AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue acceleration. Marchex enables sales, marketing, service, operations, and executive teams to optimize customer journey experiences across omnichannel communication channels. Through our prescriptive analytics solutions, we enable the alignment of enterprise strategy, empowering businesses to increase revenue through informed decision-making and strategic execution. Marchex provides conversational intelligence AI-powered solutions for market-leading companies in leading B2B2C vertical markets, including several of the world’s most innovative and successful brands.
For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies and are verifiable leaders in the marketplace.
TMC also provides global buyers with valuable insights to make informed tech decisions through its editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC’s thought leadership and events for branding and lead generation.
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