Kyndryl, a leading provider of mission-critical enterprise technology services, has been positioned as a Leader in both generative AI and agentic AI categories in the 2025 ISG Provider Lens global Insurance Services – Strategic Capabilities report. The assessment evaluated 28 providers on GenAI Development and Deployment Services as well as Agentic AI Development and Deployment Services, highlighting Kyndryl's strengths in delivering scalable, adaptive, and people-centric AI solutions for the insurance industry.
Quick Intel
Leadership in Generative and Agentic AI for Insurance
Insurers are increasingly adopting generative AI and agentic AI to revolutionize operations, from decision-making and pricing accuracy to customer engagement. Kyndryl's recognition in both ISG quadrants reflects its capability to integrate advanced AI with legacy systems, fostering resilience and innovation in a competitive market.
Ashish Jhajharia, Lead Analyst at ISG, commented on Kyndryl's approach: "Kyndryl is enabling insurance industry customers to transform their operations with enterprise-grade GenAI and agentic AI solutions that enhance operational efficiency and customer engagement," said Ashish Jhajharia, Lead Analyst, ISG. "By integrating advanced AI with legacy systems, they empower insurers to navigate challenges, driving resilience and fostering rapid innovation in a dynamic marketplace."
Driving AI Adoption with Mission-Critical Expertise
Kyndryl's Agentic AI Framework combines deep systems engineering experience, proprietary capabilities, and the Kyndryl Consult methodology to accelerate customers toward AI-native operations. In insurance, this includes initiatives like agentic AI-enabled actuarial solutions that deploy embedded agents for automated workflows, generating regulatory filings, ensuring proactive compliance, and providing real-time insights for informed decisions.
Ralitsa Nenkova, Global Insurance Leader at Kyndryl Consult, emphasized customer impact: "We are honored to be recognized in ISG's global Insurance Services report because this acknowledgment reflects the trust that insurers are placing in Kyndryl to accelerate from AI pilots to enterprise-wide scaled execution," said Ralitsa Nenkova, Global Insurance Leader, Kyndryl Consult. "With our mission-critical systems experience, responsible approach to AI and insurance domain expertise, we are helping insurers to adopt mission-critical AI to modernize both their infrastructure and business operations to deliver measurable improvements in customer experience and drive competitive advantage."
This dual leadership position validates Kyndryl's role in helping insurers transition from AI experimentation to production-scale implementations, delivering tangible operational and customer benefits through responsible, domain-specific AI innovations.
About ISG Provider Lens® Research
The ISG Provider Lens® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
About Kyndryl
Kyndryl (NYSE: KD) is a leading provider of mission-critical enterprise technology services, offering advisory, implementation and managed service capabilities to thousands of customers in more than 60 countries. As the world's largest IT infrastructure services provider, the company designs, builds, manages and modernizes the complex information systems that the world depends on every day.
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