Kyndryl, a leading provider of mission-critical enterprise technology services, has announced new AI-powered services that combine its deep mainframe expertise with agentic AI and hybrid cloud capabilities. These services are designed to help IBM z/OS customers accelerate application development, increase operational agility, and unlock new business insights by expanding their use of AI on the mainframe platform.
Kyndryl launches new AI-powered services for mainframe environments.
The services combine Kyndryl's mainframe expertise with agentic AI capabilities.
They are integrated with the Kyndryl Bridge open integration platform.
Key benefits include smarter decision-making and proactive issue resolution.
The services help address the industry skills gap for mainframe talent.
A company survey shows 88% of organizations plan to implement AI on their mainframes.
Kyndryl's agentic AI mainframe services are engineered to help IBM z/OS customers embrace innovative technology by infusing AI into service delivery. This approach speeds decision-making and simplifies complex processes across application and infrastructure management. The services can be combined with the agentic ingestion capabilities of Kyndryl's Agentic AI Framework to enable seamless orchestration of agents and workflows.
"Kyndryl is leading the way in providing world-class agentic AI-enabled delivery services to customers that will instill confidence in the mainframe's role as an engine of innovation for global enterprises," said Hassan Zamat, Global Practice Leader for Core Enterprise & zCloud at Kyndryl.
Customers will benefit from smarter decision-making, faster proactive issue resolution, improved reliability, and smoother software lifecycle compliance. The services also provide access to deep expertise to overcome skills gaps while utilizing organizations' internal knowledge. These capabilities are integrated with the Kyndryl Bridge platform and leverage IBM watsonx Assistant for Z to deliver intelligent automation and predictive analytics across mainframe infrastructure.
"Through our collaboration with Kyndryl, we're helping enterprises bring powerful AI capabilities to the core systems that run their business," said Skyla Loomis, General Manager of IBM Z Software. "Kyndryl's newest AI services empower clients to deploy advanced AI on the mainframes that form the backbone of their operations."
According to Kyndryl's 2025 State of Mainframe Modernization Survey, 88% of respondents have implemented or plan to implement AI in their mainframe environment. However, 70% report difficulties finding the right multi-skilled talent. The new services, including the Kyndryl AI Assistant for Z, directly address this challenge by providing an AI-powered knowledge base built on Kyndryl's decades of mainframe experience. This approach helps customers speed and scale AI processing for applications like real-time fraud detection and insurance claim processing while reducing latency and enhancing performance.
About Kyndryl
Kyndryl (NYSE: KD) is a leading provider of mission-critical enterprise technology services offering advisory, implementation and managed service capabilities to thousands of customers in more than 60 countries. As the world's largest IT infrastructure services provider, the Company designs, builds, manages and modernizes the complex information systems that the world depends on every day.
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