Infinitus Systems has launched its next generation of clinical AI agents designed for patient-facing conversations. These agents provide an intelligent, empathetic, and secure solution to augment healthcare teams, handling tasks like patient education, care management, and health risk assessments in both English and Spanish.
Quick Intel
Infinitus launches next-generation clinical AI agents for patient communication.
Agents handle patient education, care management, and health risk assessments.
They conduct natural, empathetic conversations in both English and Spanish.
The solution addresses patient questions after hours and those they may be embarrassed to ask.
Agents are evaluated on a proprietary five-pillar framework for safety and quality.
The system shows no bias in accuracy across age, gender, or social vulnerability metrics.
Addressing Critical Gaps in Patient Communication
The launch responds to significant unmet needs in healthcare communication: a large percentage of patients have questions they're too embarrassed to ask or that arise outside of clinic hours. Infinitus's agents are designed to fill this gap, providing a clinically-aware, always-available resource that extends the reach of human care teams without increasing their workload.
"Our next-generation clinical agents usher in a new era for patients, one of trusted and empathetic interactions that can meet them where they are and when they are in need," said Ankit Jain, CEO and co-founder of Infinitus.
Clinically Aware and Empathetic Interactions
These AI agents are engineered with an understanding of medical concepts and terminology, allowing them to assess symptom severity, manage medications per protocol, and detect potential emergencies for human escalation. Their natural speech patterns and tone are designed to build patient trust, while a rigorous, five-pillar evaluation framework (professionalism, empathy, accuracy, privacy, safety) ensures quality and security.
Commitment to Equity and Accessibility
A key advancement is the support for Spanish-language calls with the same evaluation rigor as English, broadening access. Importantly, performance analysis shows no disparity in accuracy across different age groups, genders, or levels of social vulnerability, indicating the technology can serve historically underserved populations effectively.
"As a physician, I know how important it is to spend as much time with patients as they need," said Erin Palm, M.D., chief medical officer at Infinitus. "By using Infinitus' innovative technology for clinical purposes, we're able to bring relief to overworked healthcare providers while simultaneously easing the burden for patients."
This launch strengthens Infinitus's position in the healthcare AI communications space, following recent partnerships and recognitions, and represents a significant step towards scalable, equitable, and empathetic digital patient engagement.
About Infinitus
Infinitus is healthcare's leading agentic AI communications partner, enabling intelligent care that reduces patient anxiety, increases speed to treatment, and enables teams to scale impact without stretching resources. Infinitus' system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions. The company has raised over $100M from investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue.
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