Hexaware Technologies has announced the launch of Agentverse™, an enterprise-grade AI agent platform designed to bridge the gap between AI experimentation and large-scale production. Featuring over 600 ready-to-deploy AI agents, the platform provides a highly governed environment for orchestrating autonomous agents across diverse business and technology functions. Agentverse™ integrates directly with core enterprise systems—including CRM, ITSM, and telephony—allowing agents to retrieve contextual knowledge, automate complex conversations, and execute operational actions within existing workflows. By addressing the common hurdles of security and compliance through built-in role-based access controls and audit trails, Hexaware is positioning Agentverse™ as a foundational tool for the "AI-first" enterprise.
Massive Agent Library: 600+ pre-built AI agents ready for immediate deployment across various industries.
Operational Impact: Targeted productivity gains of 40–60% in knowledge workflows and 60–80% faster response times.
Deep Integration: Connects with major CRM, IT service management, and collaboration tools via APIs and Model Context Protocol (MCP).
Governance-First: Features robust policy guardrails, observability, and audit trails to ensure secure, compliant AI operations.
Strategic Scope: Part of Hexaware's dual "AI for IT" and "AI for Business" strategy, covering the entire technology and business lifecycle.
Cost Efficiency: Potential for 20–50% cost reductions through intelligent automation and process right-sourcing.
Agentverse™ is the cornerstone of Hexaware’s "AI for Business" strategy, which aims to modernize front, middle, and back-office workflows. Unlike basic chatbots, these agents are capable of interpreting process documentation and executing multi-step tasks. In financial services, they automate reconciliations and regulatory reporting; in manufacturing, they support demand forecasting and inventory management. This level of autonomy allows organizations to transition from human-heavy manual processes to simulation-led, agent-orchestrated environments that improve accuracy and cycle times.
"Agentverse™ is how we take autonomy into day-to-day operations. Clients can move beyond pilots to measurable results in cycle time, accuracy, and customer satisfaction," said R Srikrishna, CEO & Executive Director, Hexaware.
The platform also complements Hexaware’s "AI for IT" approach, embedding intelligence into software development, digital assurance, and Application Management Services (AMS). By using AI-powered discovery tools to map application dependencies and infrastructure patterns, Agentverse™ accelerates service transitions and improves predictive incident management. This unified architectural layer provides the reusable components and frameworks necessary for enterprises to scale AI adoption across their entire technology estate without increasing architectural overhead.
"Hexaware's Agentverse™ is built for outcomes and scale. We standardize how agents connect to enterprise platforms, enforce policy, and prove value with clear KPIs, so customers can expand from one use case to many," said Siddharth Dhar, President & Global Head – Artificial Intelligence, Hexaware.
About Hexaware
Hexaware is a global technology and business process services company. Every day, Hexawarians wake up with a singular purpose: to create smiles through great people and technology. With offices across the world, we empower enterprises worldwide to realize digital transformation at scale and speed by partnering with them to build, transform, run, and optimize their technology and business processes.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.